ANDREA R SINGH
Queens Village,NY
Summary
Professional item processing specialist skilled in data accuracy, financial transactions, and document management. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Reliable and consistent in delivering high-quality work, proficient in utilizing specialized software and maintaining compliance with industry standards. Known for analytical skills, attention to detail, and effective communication.
Overview
22
22
years of professional experience
Work History
Item Processing Specialist
Isreal Discount Bank
02.2025 - 07.2025
- Processed high-volume financial transactions efficiently to ensure timely completion.
- Analyzed and reconciled discrepancies in item processing, enhancing accuracy and reliability of data.
- Developed streamlined workflows, reducing processing time and improving overall efficiency by implementing best practices.
- Conducted regular audits of processed items, ensuring adherence to quality standards and regulatory guidelines.
- Managed risk assessments during processing to mitigate potential errors and enhance compliance with regulations.
- Reduced processing errors by conducting thorough quality control checks and providing feedback to team members for continuous improvement.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Implemented new accounting processes to decrease spending and work flow downtime.
Record Retention Clerk
Bethpage Federal Credit Union
01.2025 - 02.2025
- Implemented efficient record management systems to enhance document retrieval processes.
- Developed and maintained comprehensive filing systems for easy access to records.
- Conducted regular audits of records to verify accuracy and completeness.
- Enhanced file retrieval efficiency by maintaining a well-organized and easily navigable filing system.
- Collaborated with colleagues to improve record retention processes, resulting in a more organized and efficient work environment.
- Improved record accuracy by meticulously reviewing and updating files in a timely manner.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
Branch Operations Specialist
Alma Bank
10.2022 - 04.2024
- Performed all account daily settlements and monthly reconciliations for Deposit Operations.
- Processed FED receipts, FED Forward, FED Incoming and Outgoing Returns and balance and prove FED.
- Responsible for processing monthly IOLTA and IOLA reporting and payments.
- Managed and processed Escheat accounts, updated W8-Bene Forms, reviewed Dormant Account Status Changes, and NSF & OD outside Retail approval limits.
- Processed branch capture work on Image Centre amount entry, reject an entry, and balance transactions.
- Assume ownership of developing procedures and process guidelines for Deposit Operations.
- Review daily reports, IRA processing including RMD and tax reporting, Federal Withholding tax reporting and payments.
- Used the bank’s document imaging platform to upload both physical and electronic documents.
- Processing incoming returns, unposted items and managed Charge off Accounts.
- Reviewed mobile capture items.
- Managed and responded to Legal Requests from Attorneys, IRS, Taxation, Unemployment and Court Orders.
- Managed, follow updated, and updated on Check Fraud Cases with other financial institutions.
- Assume responsibility for gathering all audit-related materials and requests.
Billing Coordinator
Loomis International US LLC
02.2022 - 09.2022
- Responsible for the coordination of billing and invoicing as well as contributing to weekly/monthly billing.
- Identified billing issues and worked with the Billing Manager on root cause and corrective actions.
- Worked closely with the Collection, Customer Service, and Sales departments to resolve customer disputes.
- Answered and monitored clearing house queries on a weekly basis.
- Reviewed weekly reports to validate billing accuracy and completeness.
- Adhered to the auditing policies and procedures in all areas of responsibility assigned by the compliance division.
- Developed billing checklists that correlate directly with the needs of the billing team.
- Worked closely with the Billing Manager during the month-end close to finalize all invoices by 2nd business day.
- Worked on updating billing policies, procedures, and guidelines to improve invoicing efficiency.
- Receive, verify, sort, disperse and account for (maintain inventory of precious metal movement).
- Check to identify numbers or seals on bags of deposits and/or change shipments against the receipts accompanying each bag or against the listing provided for such bags, boxes, or containers.
Senior Licensed Personal Banker
Astoria Bank/ Sterling National Bank
10.2014 - 09.2020
- Acted as the Single Point of Contact for affluent clients by uncovering clients’ main financial concerns.
- Developed and maintained a book of business through various sales methods to retain and generate business, such as Teller and platform traffic, Financial Center activities, out-bound sales calls and continuous promise to return call. Follow-ups.
- Provided extraordinary customer service and up-selling clients by listening to their needs and wants in their financial style.
- Educated and coached colleagues, behind the teller line and on the platform daily to uncover opportunities, referrals, and cross-sell products and services.
- Maximized the team profitability by working to enhance sales skills and product knowledge in the Financial Center.
- Achieved revenue growth targets for the following categories: deposits; private banking clients; and wealthy revenue.
- Worked closely with Financial Advisors and had weekly morning meetings on updated investment trends and proactively kept a daily record on wholesale investments rates and products.
- Performed as a Client Service Associate and follow protocols and procedures without any prior teller training on new conversion system.
- Worked closely with management, such as POA, account maintenance- DOD, stop payment, ach stop, SDB, Home Equity, Credit Card and Mortgage payment, Float holds/removal, product codes changes, debit card and IRA maintenance.
- Extremely diligent in self-source auditing, attention to detail and very organized and thorough of gathering information and executing great service to clients and peers.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06-2003
Skills
- IOTA & IOLA Reporting
- Deposit Operations
- Escheat Accounts
- Regulatory Standards
- Check Fraud
- W8 Forms
- Transaction Processing
- MS Office
- CRM
- Cash management
- Record reconciliation
Timeline
Item Processing Specialist
Isreal Discount Bank
02.2025 - 07.2025
Record Retention Clerk
Bethpage Federal Credit Union
01.2025 - 02.2025
Branch Operations Specialist
Alma Bank
10.2022 - 04.2024
Billing Coordinator
Loomis International US LLC
02.2022 - 09.2022
Senior Licensed Personal Banker
Astoria Bank/ Sterling National Bank
10.2014 - 09.2020
High School Diploma -
Richmond Hill High School