Andrea Slazyk
Grand Island,NY
Summary
At Premise Health, I spearheaded initiatives that significantly enhanced patient satisfaction and operational efficiency, leveraging skills in healthcare administration and patient relations. My leadership reduced staff turnover and expanded services, demonstrating adaptability and a commitment to quality improvement. Recognized for fostering team collaboration and achieving high levels of patient trust through personalized care.
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Personable and dedicated with knack for fostering positive healthcare environments. Possesses comprehensive understanding of healthcare operations and patient management, adept in coordinating medical services and implementing health policies. Committed to enhancing patient care and streamlining health center processes for optimal efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Center Manager/Adult Nurse Practitioner
Premise Health
05.2012 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Led successful patient outreach campaigns to increase awareness of available services and improve overall health outcomes within the community.
- Developed strong relationships with local healthcare providers, fostering collaboration and referrals for specialized services.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Expanded range of services offered at the health center by identifying needs within the community and recruiting appropriate specialists.
- Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
- Optimized space utilization within the facility to accommodate increasing patient loads while maintaining a comfortable environment for all visitors.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Recognized for exceptional leadership in managing a diverse team of healthcare professionals, resulting in consistently high levels of performance and patient satisfaction.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Implemented quality improvement initiatives to continuously assess and improve clinical outcomes for patients.
- Promoted a culture of continuous learning among staff members through ongoing training opportunities and professional development resources.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with client multiples times per week to maintain daily operations.
- Assessed patient conditions by performing thorough examinations and asking appropriate medical questions.
- Enhanced patient satisfaction by delivering compassionate, personalized care and fostering strong relationships with patients.
- Contributed to positive work environment by collaborating with colleagues, sharing expertise, and supporting team-based care approaches.
- Provided information on health promotion and disease prevention.
- Managed chronic conditions effectively using evidence-based practice guidelines to optimize medication regimens and lifestyle modifications.
- Implemented preventive measures through routine screenings, vaccinations, and counseling on healthy lifestyle choices.
- Improved patient outcomes by providing comprehensive care and developing tailored treatment plans for adult patients.
- Conducted comprehensive physical examinations and diagnostic tests to accurately diagnose illnesses, injuries, and other health issues in adult patients.
- Examined wounds and treated lacerations with bandaging, suturing, and topical medications.
- Provided urgent care services to address acute medical concerns promptly, reducing unnecessary emergency room visits.
- Provided medical services and care to patients with chronic and acute conditions.
- Ordered and interpreted diagnostic tests to develop and implement treatment plans.
- Implemented individualized patient care plans to address assessment findings.
- Educated and guided patients on disease prevention and healthy lifestyle habits to prevent Type-2 diabetes and other complications.
- Prescribed medications or treatments based on patient medical assessments.
Nurse Practitioner
Buffalo Cardiology & Pulmonary
11.2007 - 04.2012
- Performed 12-18 daily comprehensive physical examinations and documented patient histories to gather information and identify health issues.
- Ordered and interpreted diagnostic tests to develop and implement treatment plans.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
- Provided medical services and care to patients with chronic and acute conditions.
- Worked with families, caregivers and patients to determine best options for treatment, diagnosis, and prevention.
- Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
- Participated in multidisciplinary team meetings to discuss patient cases and treatment plans.
- Managed complex cases involving multiple co-morbidities through diligent monitoring of disease progression and proactive intervention strategies.
- Mentored nursing staff to enhance their clinical knowledge, skills, and confidence in practice.
- Participated in quality improvement initiatives to promote safe and effective patient care within the organization.
- Improved emergency response times by leading drills and training sessions, enhancing team readiness and patient survival rates.
- Developed mentorship program and was APP lead for new nurse practitioners and Physician Assistants, enhancing team competencies and improving retention rates.
- Utilized customized patient teaching tools to support patients.
Education
Bachelor of Science - Nursing
Daemen University
Amherst05.2004
Master of Science - Nurse Practitioner
Daemen University
Amherst, NY05-2006
Skills
- Quality improvement
- Multitasking Abilities
- Patient education
- Relationship building
- Operational efficiency
- Team building
- Quality control
- Schedule management
- Employee performance evaluations
- Medical clinical procedures
- Budget planning
- Records maintenance
Certification
- OSHA Certified
- CPR/AED Certification
- CAOHC 2012-current
- ACOEM member 2014-current
- ANCC Board Certified Adult Nurse Practitioner
Timeline
Health Center Manager/Adult Nurse Practitioner
Premise Health
05.2012 - Current
Nurse Practitioner
Buffalo Cardiology & Pulmonary
11.2007 - 04.2012
Bachelor of Science - Nursing
Daemen University
Master of Science - Nurse Practitioner
Daemen University