Andrea Sliwa
Brighton,MI
Overview
16
16
years of professional experience
Work History
Executive Administrator
Exotic Automation & Supply
08.2024 - 07.2025
- Orchestrated daily operations for the CEO, President and Executive team, ensuring seamless workflow across strategic and administrative domains
- Spearheaded planning, scheduling, documentation, and execution of Board, Officer, Senior Management, and Quarterly meetings
- Prepared extensive
- Administered and reported on strategic initiatives, KPIs, and company-wide action items, supporting organizational alignment and accountability
- Oversaw all executive travel planning and enforced corporate travel policy as designated Travel Manager
- Directed external relations and coordinated high-level meetings with stakeholders and partners e.g., Board of Directors, Vendors and Strategic Partnerships.
- Managed CEO’s calendar, email communications, and incoming correspondence, preserving organizational flow and executive priorities
- Coordinated corporate events, hospitality programs, and executive gifting, reinforcing company culture and relationship management
- Led administrative operations related to finance (credit card reconciliation, invoice review), internal communications, and asset oversight
- Executed seasonal corporate programs including holiday events, client Christmas cards, and monthly and quarterly employee engagement initiatives
- Liaised with Sales/Marketing for executive outings and promotional activities
- Facilitated community engagement efforts and maintained correspondence with outreach representatives
- Maintained highest level of confidentiality across all functions, including personal support for the President when requi
Administrative Manager
Metro Consulting Associates
04.2013 - 07.2024
- Oversaw all day to day administrative and overall operations
- Provided leadership, insight and mentoring to newly hired employees to supply training and knowledge of multiple company programs and procedures.
- Conducted portions of the new hire onboarding process.
- Company event planning and coordination
- Annual client gift management and delivery coordination.
- Managed all annual office expenditures, reducing annual budget by $10,000
- Fleet management of unassigned company vehicles, implementing online checkout process.
- Review, approve and submit weekly timesheets for all employees for payroll.
- Purchase and maintain inventory of all company logo apparel
- Logistics coordination of company vehicles, equipment, marketing displays and project documentation.
- Coordinated all corporate travel and housing assignments including conferences, trade shows, career fairs, long and short term housing assignments.
- Oversaw Health and Safety programs, keeping the company compliant in both ISNETWorld and Avetta.
- Coordinated and delivered comprehensive compliance including CPR, OSHA, HAZWOPER and individualized safety training programs.
- Delivered efficient receiving and inventory management to maintain stock at optimal levels.
Customer Service Manager
ReCellular
07.2009 - 03.2013
- Managed staff and directed customer service via SalesForce, eBay, internet, and telephone support on three eCommerce sites with combined sales of over one million dollars in the first year of operation
- Administered training to all customer service staff including onboarding, while ensuring corporate goals for quality of service
- Developed new content and maintained all eCommerce training materials
- Improved service based on customer feedback and implemented new policies and procedures to maintain improved service.
- Investigated sensitive customer complaints and delivered prompt resolutions to resolve the customer’s issues to their satisfaction
- Set clear expectations and assisted staff to pursue a path for achieving each target.
- Provided leadership, support, guidance and training to customer service associates.
Education
Business Administration, Deaf Studies
Saddleback College
San Marcos, CASkills
- Multiple Executive Support
- Extensive scheduling and multi-calendar management
- Executive and company travel coordination
- Expense reporting and credit card reconciliation
- Facilities management
- Fleet Management
- Executive and company event planning
- Multitasking
- Collaboration
- Superior Customer Service - Internal and External
- Microsoft Office Suite
- SmartSheet
- SalesForce
- Emotional Intelligence
- Issue and conflict resolution
- Training, coaching and mentoring
Timeline
Executive Administrator
Exotic Automation & Supply
08.2024 - 07.2025
Administrative Manager
Metro Consulting Associates
04.2013 - 07.2024
Customer Service Manager
ReCellular
07.2009 - 03.2013
Business Administration, Deaf Studies
Saddleback College
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