Andrea Smith

Work History

RIGHT AT HOME

05.2019 - Current

Reviewed and screened applicant resumes to identify qualified candidates.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Build schedule based on clients' needs and assigned caregivers.
Meeting with prospects, completing an initial assessment and making sure that they have a plan of care
Build relationships with clients by providing personal and companion care, such as assisting with dressing and household tasks
Maintain employee satisfaction by providing reviews, acknowledge accomplishments and give constructive criticism
Managed on-call phone outside of regular business hours so we can always be available to our clients, prospects, and caregivers

Willsub

02.2018 - 11.2022

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

ENVOY AIR

08.2018 - 08.2019

Ensured an on-time departure by completing all daily tasks such as loading and unloading the aircraft
Inspected the aircraft every morning before boarding crew, passengers, and baggage
Coordinated with the team with the arrival and departure of an aircraft by marshaling and assisting with pushback, towing and/or deicing.
Guided aircraft into and out of parking positions using hand signals.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Church At Rock Creek

07.2017 - 08.2019

Developed a parental relationship and assisted children through recovery from difficult home or school situations.
Coordinated activities and events to create safe, positive and inclusive environment.
Promoted culture of respect and understanding among students.
Transported kids to mandated therapy, extracurricular activities and medical appointments.
Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
Taught children important life skills, such as housekeeping, personal care, meal prep.

PR BARRINGTON HILLS

12.2017 - 07.2018

Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Distributed and followed up on tenant renewal notices.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Participated in property inspections to prepare for move-ins and move-outs.
Recruited new residents through website advertising and marketing.

VERIZON

07.2006 - 05.2017

Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Walked individuals through basic troubleshooting tasks.
Handled advanced issues with calm, knowledgeable and professional approach.
Worked in the escalation department where I worked with customers who requested supervisors because their issues were not resolved, or they were unhappy with the resolution
Assisted other representatives who were needing help with their calls such as finding a resolution for the customer, or authorizing changes or credits for the account.