Andrea Smith

I worked as the office manager, administrator, service coordinator & dispatcher for a busy full-service residential and commercial plumbing company. I worked closely with the owners and employees.

• Oversaw office inventory activities by ordering and stocking and shipment receiving
• Preparing sales and performance reports
• Obtaining permits and scheduling inspections in multiple cities/states
• Managed compliance to keep organization operating within legal and regulatory guidelines
• Managing the shop and inventory
• Controlled finances to lower costs and keep business operating within budget
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Assisted in organizing and overseeing assignments to drive operational excellence
• Defined clear targets and objectives and communicated to other team members
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Recruited, interviewed and hired employees
• Tracked timesheets, created the schedule, and completed payroll
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Have a good knowledge of the surrounding areas for dispatching efficiency
• Proficient with computer skills (MS Office, Excel, Quickbooks), as well as service software programs

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Educated staff on organizational mission and goals to help employees achieve success.
• Helped meet changing demands by recommending improvements
• Optimized guest experience by delivering superior customer service and effectively troubleshooting issues
• At different times I have done all aspects of different work at the venue; coordinating with guests before their events, gave tours of the property, set up and tear down of events, bartending and bar management, food service, and scheduling

• Used proper techniques to prepare food and ingredients.
• Trained new employees by demonstrating tasks and coaching during daily activities
• Cultivated warm relationships with regular customers
• Operated register to process payments and collect cash payment for order totals
• Supported sales efforts by suggestively upselling food items and increasing check averages
• Set positive tone for entire dining experience as first point of contact for incoming guests
• Resolved customer complaints promptly and professionally to maintain positive reputation

• Worked with POS system to place orders, manage bills, and handle complimentary items
• Bussed and reset tables to keep dining room and work areas clean
• Upsold high-profit items to enhance sales numbers
• Explained menu items and suggested appropriate options for food allergy concerns
• Learned and followed local alcohol laws to keep restaurant compliant with regulations
• Maintained clean and organized dining areas to uphold restaurant hygiene standards
• Served food and beverages promptly with focused attention to customer needs

• Fostered high-quality customer service across team by modeling standards
• Managed payouts or collection of amounts at conclusion of wagers
• Set up and broke down money banks for cash floats or game tables
• Recorded number of tickets cashed and amount paid out after each race or event
• Enforced game rules and casino policies
• Collected cash bets from players and documented amounts in records
• Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment
• Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.

• Managed multiple tasks and met time-sensitive deadlines
• Kept reception area clean and neat to give visitors positive first impression
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Resolved customer problems and complaints
• Corresponded with clients through email, telephone, or postal mail
• Confirmed appointments, communicated with clients, and updated client records
• Answered phone promptly and directed incoming calls to correct stylists
• Provided clerical support to company employees by copying, faxing, and filing documents
• Handled cash transactions and maintained sales and payments records accurately

• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
• Provided clerical support to company employees by copying, faxing, and filing documents
• Responded to inquiries from callers seeking information
• Maintained office supplies inventory by checking stock and ordering new supplies
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Managed accounts payable and receivable
• Sorted, opened, and routed mail and deliveries to meet business requirements
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Developed strategies to streamline and improve office procedures