Summary

Overview

Work History

Education

Skills

Timeline

Andrea Smith

Summary

Proven Office Administrative Assistant with a track record of enhancing customer experience and streamlining office operations at Michael Zollicoffer, M.D. Excelled in database entry and customer engagement, significantly improving patient satisfaction. Skilled in billing and scheduling, adept at training staff and managing front office duties efficiently.

Overview

28

28

years of professional experience

Work History

Office Administrative Assistant

Michael Zollicoffer, M.D.

04.1997 - Current

Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Carried out front office duties utilizing data entry skills in framework of medical database.
Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
Updated patient information and insurance details for accurate electronic medical records.
Reconciled daily payments received and prepared deposits for smooth office finances.
Assisted with medical coding and billing tasks.
Processed medical insurance claims and payments.

Education

Bachelor of Science - Business Administration

Bowie State University

Bowie, MD

05.1989

Skills

Schedule Management
Database entry
Customer Engagement

Scheduling appointments
Billing and Invoicing
Payroll

Timeline

Office Administrative Assistant

Michael Zollicoffer, M.D.

04.1997 - Current

Bachelor of Science - Business Administration

Bowie State University