Andrea Smith

Process Remorse Returns

Process damages claims

Find missing shipments

Communication through email with customers for Return process.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Answered incoming calls

Set up Payment plans for customers.

Deescalated phone calls

Toke payments

Advised customers of balance on there accounts

Helped with outage calls during storms.

toke payments over the phone for tolls

Advised of amount owned for the tolls

Set up EZ Pass accounts

Deescalated calls

Set up payment plans for customers