Andrea Smith
Selma,AL
Summary
Dynamic professional with a proven track record at Encompass Health Rehabilitation Hospital, excelling in patient care and data management. Recognized for accuracy and attention to detail, effectively implementing personalized care plans that improved recovery rates. A dedicated team player with strong customer service focus, adept at multitasking in fast-paced environments.
Results-oriented data professional with proven ability to manage data entry processes efficiently. Known for high attention to detail and strong organizational skills. Consistently supports team collaboration and adapts seamlessly to shifting priorities, ensuring reliable outcomes.
Overview
5
5
years of professional experience
Work History
Data Entry Coordinator
Selma Non-Violence Center of Selma
10.2024 - Current
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Optimized data storage by categorizing records according to established procedures and guidelines.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
Unit Secretary
Encompass Health Rehabilitation Hospital
10.2024 - 01.2025
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Rehabilitation Nursing Technician
Encompass Health Rehabilitation Hospital
03.2024 - 01.2025
- Improved patient recovery rates by implementing personalized care plans for each individual.
- Enhanced patient satisfaction by addressing concerns and providing emotional support throughout the rehabilitation process.
- Supported needs of 10+ residents under long-term care.
- Provided compassionate care to patients with complex medical conditions, promoting comfort and healing.
Remote Customer Service Representative
Teleperformance
08.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Footlocker Inc.
02.2022 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Lead Key Holder
Dollar General Store
09.2020 - 02.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Production Worker
Automation Personnel Services
02.2021 - 08.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
Health Care Technician
Jes Health Services
Montgomery, AL02-2024
Associate of Arts -
George C Wallace Community College
Selma, AL05-2022
Associate of Science -
George C Wallace Community College
Selma, AL05-2022
Skills
- Customer service focus
- Accuracy and attention to detail
- Fast typing speed
- Teamwork orientation
- Data management
- Recordkeeping and file management
- Vital signs monitoring
- Multitasking and organization
Timeline
Data Entry Coordinator
Selma Non-Violence Center of Selma
10.2024 - Current
Unit Secretary
Encompass Health Rehabilitation Hospital
10.2024 - 01.2025
Rehabilitation Nursing Technician
Encompass Health Rehabilitation Hospital
03.2024 - 01.2025
Remote Customer Service Representative
Teleperformance
08.2023 - 04.2024
Store Manager
Footlocker Inc.
02.2022 - 12.2023
Production Worker
Automation Personnel Services
02.2021 - 08.2021
Lead Key Holder
Dollar General Store
09.2020 - 02.2022
Health Care Technician
Jes Health Services
Associate of Arts -
George C Wallace Community College
Associate of Science -
George C Wallace Community College
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