Summary
Overview
Work History
Education
References
Certification
Timeline
Generic

Andrea Smith

Austin

Summary

Currently seeking fulltime employment with benefits providing customer service, community building, and outreach.

I am a self motivated person who provides excellent customer service and quickly learn agency specific software and procedures. I can work autonomously as well as be a team player. I enjoy serving diverse populations and going above and beyond the call of duty to achieve desired results. I am eager to join an organization that will capitalize on my ability to learn and exceed your expectations. Resourceful Support Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, technical troubleshooting, and conflict resolution. Excel at communication, empathy, and adaptability, ensuring exceptional service and support in every interaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Support Representative (FSS COORDINTOR)

Housing Authority of the City of Austin
Austin
02.2025 - Current
  • Demonstrated extensive knowledge of community agency resources to assist residents.
  • Presented information clearly and persuasively to public audiences.
  • Managed sensitive situations with tact and firmness, ensuring respectful interactions.
  • Established courteous relationships with employees and community organizations.
  • Connected residents with essential resources to enhance their success.
  • Motivated residents throughout goal achievement journeys, providing necessary support.
  • Secured bonding for Authority fleet auto insurance coverage.
  • Maintained a valid Texas driver's license and ensured reliability.

Wedding Event Coordinator

Allegory Events
Pflugerville
06.2014 - Current
  • Coordinated logistics for wedding ceremonies and receptions with vendors and venues.
  • Managed client communications to ensure needs and preferences were understood.
  • Assisted in creating design concepts that reflected clients' visions and themes.
  • Conducted site visits to assess locations and prepare for event setups.
  • Resolved issues during events by adapting plans quickly and effectively.
  • Facilitated meetings with couples to discuss details and finalize arrangements.
  • Developed and managed wedding event budgeting plans.
  • Developed contingency plans in case of inclement weather or other unforeseen circumstances.

Event Coordinator/ Treasurer

BBG4E, INC
Pflugerville
02.2010 - Current
  • Interview applicants and/or families to assess their need for assistance and/or resources.
  • Coordinate neighborhood events with other community resources.
  • Refer citizens to appropriate agency or program.
  • Distribute commodities.
  • Record u- on appropriate form/log.
  • Schedule use of meeting rooms, and equipment.

Preschool Teacher

Daily Bread
Austin
09.2013 - 08.2014
  • Develop, organize, and implement culturally appropriate programs and activities to meet the physical, emotional, intellectual and social needs of toddlers.
  • Supervise children's daily group activities to promote healthy learning environments.
  • Practice positive guidance and discipline techniques.
  • Provide nutritious lunches and snacks.
  • Prepared for facility and program inspections and audits.

Manager/ Teller

Money Box/ Speedy Cash
Austin
11.2012 - 07.2013
  • Responsible for bank opening and/or closing.
  • Processed financial account activities.
  • Addressed customer inquiries and concerns appropriately.

Tax Examining Technician/ Tax Preparer

Internal Revenue Service
Austin
11.2006 - 08.2009
  • Compute taxes owed or overpaid, using adding machines, personal computers.
  • Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Advise taxpayers with sufficient information and advice to ensure correct tax form completion.
  • Review data input for accuracy.

Assistant Manager

Auto Zone
Austin
  • Interviewed applicants, assigned job duties and monitored task completions.
  • Processed weekly payroll.
  • Completed employee performance evaluations.
  • Trained new employees on store policies and service expectations.
  • Greeted, assisted, and directed consumers to product and services.
  • Managed difficult consumers with respect assuring needs are met.
  • Managed inventory, promotional displays, and overall maintenance of store.

Education

Associates - Human Resource Management

Virginia College
01.2011

References

Available upon request.

Certification

  • Life Coach

Timeline

Support Representative (FSS COORDINTOR)

Housing Authority of the City of Austin
02.2025 - Current

Wedding Event Coordinator

Allegory Events
06.2014 - Current

Preschool Teacher

Daily Bread
09.2013 - 08.2014

Manager/ Teller

Money Box/ Speedy Cash
11.2012 - 07.2013

Event Coordinator/ Treasurer

BBG4E, INC
02.2010 - Current

Tax Examining Technician/ Tax Preparer

Internal Revenue Service
11.2006 - 08.2009

Assistant Manager

Auto Zone

Associates - Human Resource Management

Virginia College

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