Andrea Solis
Poteet
Summary
A dynamic leader with a proven track record at Boot Barn Holdings Inc., I excel in elevating customer experiences and sales through expert team motivation and store operations management. Skilled in staff training and customer service management, I adeptly boost store performance and team development, ensuring operational excellence and superior service delivery.
Professional in retail management with strong background in leadership and operational excellence. Demonstrates consistent focus on team collaboration and achieving measurable results. Skilled in inventory management, customer service, and conflict resolution, adapting effectively to changing needs. Known for reliability and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Lead Key Holder
Boot Barn Holdings Inc.
02.2023 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
Cashier Team Lead
Cavenders Western Store
09.2022 - 02.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Crew Member
McDonald's
09.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Student Volunteer
Vestal Elementary
05.2021 - 06.2021
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Education
Associate of Applied Science - Business Management
Palo Alto College
San Antonio, TX08-2026
High School Diploma -
STEM ECHS
San Antonio, TX06-2022
Skills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
- Cash handling accuracy
- Sales leadership
- Performance evaluations
- Customer service management
- Training and mentoring
- Team member development
- Alarm systems
- Store maintenance
- Bank deposits
Languages
Spanish
Professional Working
Timeline
Lead Key Holder
Boot Barn Holdings Inc.
02.2023 - Current
Cashier Team Lead
Cavenders Western Store
09.2022 - 02.2023
Crew Member
McDonald's
09.2021 - 12.2021
Student Volunteer
Vestal Elementary
05.2021 - 06.2021
Associate of Applied Science - Business Management
Palo Alto College
High School Diploma -
STEM ECHS
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