Andrea Soto
Yucaipa,CA
Summary
Dedicated law enforcement dispatcher with 5 years of experience with efficiently coordinating emergency responses, prioritizing calls, and ensuring seamless communication between field units and emergency services. Proven ability to remain calm under pressure, adhere to protocols, and provide crucial information to support public safety. Adept at utilizing advanced dispatching technology and maintaining a high level of professionalism in fast-paced, high-stress environments. Committed to optimizing response times and contributing to the effectiveness of law enforcement operations.
Overview
4
4
years of professional experience
Work History
Sheriff’s Communications Dispatcher 1
San Bernardino County Sheriff's Department
03.2019 - Current
- Receives emergency calls, complaints and inquiries from the public.
- Assess nature of reporting party calls and determine urgency.
- Enter call for service into Computer Aided Dispatch system while utilizing other resources, Vesta, Rapid SOS, Maverick Map, etc.
- Provides general information regarding laws and department policy.
- Knowledgeable of different resources available to the public.
- Transfer fire, medical or other calls to appropriate agencies.
Sheriff’s Communications Dispatcher 2
San Bernardino County Sheriff's Department
03.2019 - Current
- Operates and monitors radio and communication equipment.
- Broadcasts information to multiple cities/jurisdictions at one time.
- Asses calls for service, air pertinent information and dispatch units accordingly.
- Relay accurate and pertinent information to peers, public, all levels of management.
- Monitors radio transmissions from other law enforcement agencies and responds to requests for emergency assistance.
- Run subjects criminal history through CLETS.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2017
Skills
- Communication Skills: Clear and effective verbal and written communication, crucial for relaying information to officers and public
- Active Listening: Ability to attentively listen to callers and gather critical details
- Crisis Management: Experience in handling high-stress situations and making quick decisions
- Geographic Knowledge: A good understanding of local geography to provide accurate directions to officers
- Multitasking: Capable of managing multiple calls and coordinating responses simultaneously
- Prioritization: Ability to assess the urgency of calls and dispatch resources accordingly
- Teamwork: Collaboration with law enforcement officers and fellow dispatchers to ensure a coordinated response
- Stress Management: Remaining calm and composed under pressure
- Conflict Resolution: Skill in handling difficult or agitated callers
- Attention to Detail: Careful recording of information to support legal and administrative processes
- Adaptability: Ability to respond to changing situations and adjust dispatch priorities as needed
- Customer Service: Treating callers and officers with professionalism and respect
- Time Management: Efficiently managing tasks and resources during shifts
Systems/Software
- Computer Aid Dispatch System
- Tiburon
- Microsoft
- CLETS
- Schedule Express
Professional Education
P.O.S.T Basic Dispatch Certification
CLETS Certified
Timeline
Sheriff’s Communications Dispatcher 1
San Bernardino County Sheriff's Department
03.2019 - Current
Sheriff’s Communications Dispatcher 2
San Bernardino County Sheriff's Department
03.2019 - Current
High School Diploma -
Yucaipa High School