Andrea Soto
San Antonio
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Dedicated to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Avita Property Management
01.2025 - Current
- Conducted thorough market research to analyze current trends and competitor offerings.
- Delivered property tours to prospective residents, highlighting tailored amenities and features.
- Facilitated efficient move-ins by preparing lease agreements and coordinating logistics effectively.
- Assisted tenants with paperwork completion, ensuring smooth transition processes.
- Promptly resolved tenant concerns, enhancing overall satisfaction levels.
- Maintained high occupancy rates through strategic marketing and excellent customer service.
- Responded to tenant inquiries quickly, fostering positive relationships with residents.
Administration Assistant
Red McCombs Toyota
07.2023 - 01.2025
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Handled incoming calls and directed callers to appropriate department or employee
- Greeted visitors in a courteous manner and provided assistance when necessary
- Responded effectively to sensitive inquiries or complaints
- Responded to customer issues to provide immediate resolution and improve retention
- Managed a team of 10+ sales representatives, providing guidance and support.
Sales Lead
Aeropostale
10.2021 - 06.2023
- Resolved customer complaints in an efficient manner while maintaining quality standards
- Shared product knowledge to suggest merchandise and services to customers
- Promoted positive culture of teamwork and inclusion, increasing employee morale
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma - undefined
SA Leadership Academy
San Antonio, TXNursing
San Antonio College
San Antonio, TXSkills
- Phone system operation
- Communication proficiency
- Professionalism in service
- Prioritization and multitasking skills
- Presentation quality assurance
- Organizational efficiency
- Safety and security measures
- Client service orientation
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Avita Property Management
01.2025 - Current
Administration Assistant
Red McCombs Toyota
07.2023 - 01.2025
Sales Lead
Aeropostale
10.2021 - 06.2023
High School Diploma - undefined
SA Leadership Academy
Nursing
San Antonio College
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