Summary
Work History
Education
Skills
Timeline
Intern

Andrea Souza

15-1713 Makeke Street 18th Avenue,HI

Summary

Proven to excel in fast-paced environments, I leveraged my strong work ethic and online order fulfillment skills at Instacart to significantly enhance customer satisfaction. Demonstrating a knack for promotional planning and mobile payment processing, I consistently met deadlines, achieving high-quality standards in both shopping and residential cleaning sectors. My proactive approach and ability to foster client relationships underscore my professional achievements.

Work History

Shopper & Delivery

Instacart
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Verified each item matched order sheet's description.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.

Residential / Housing Cleaner

Chief Builders
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.

Education

High School Diploma - All Subjects

Radford High School
Salt Lake Blvd Honolulu, Hi 96819
06.1984

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning

Timeline

Shopper & Delivery

Instacart

Residential / Housing Cleaner

Chief Builders

High School Diploma - All Subjects

Radford High School
Andrea Souza