Andrea Spargo
Matthews,NC
Summary
Dynamic Quality Assurance Lead with a proven track record at Cabarrus County Department of Social Services, excelling in quality metrics analysis and team mentoring. Enhanced performance through innovative training methods, achieving significant efficiency improvements and fostering a culture of continuous improvement. Strong analytical skills and a commitment to professionalism drive success in all initiatives.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Quality Assurance Lead
Cabarrus County Department of Social Services
10.2023 - Current
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts meet Federal, State and County requirements.
- Coached and motivated 10+ persons QA to develop competencies.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Introduced innovative teaching methods to optimize learning outcomes within diverse working environments.
- Evaluated training needs to improve training quality.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
Medicaid Eligibility Specialist
Cabarrus County Department of Social Services
03.2022 - 10.2023
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
- Provided support to colleagues, sharing expertise on complex cases and assisting in the training of new team members.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Participated in ongoing professional development opportunities to stay informed about industry trends and maintain proficiency in job-related skills.
- Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Coordinated with interdepartmental teams to address and resolve complex eligibility cases.
- Improved client understanding and satisfaction with detailed explanations of eligibility requirements.
- Conducted thorough eligibility assessments, ensuring compliance with federal and state Medicaid policies.
- Achieved significant reductions in case backlogs through meticulous case management and follow-up.
Adult Probation Officer
Department of Corrections
01.2010 - 03.2022
- Maintained accurate records of probationer activities, facilitating informed decision-making during review hearings and meetings.
- Implemented evidence-based practices within day-to-day operations, resulting in improved overall outcomes for probationers and the community.
- Facilitated successful reintegration of offenders into society through targeted interventions and support services.
- Enhanced community safety by diligently monitoring adult probationers and ensuring compliance with court-ordered conditions.
- Effectively managed large caseloads while maintaining a high level of attention to detail and thoroughness in all aspects of the job duties performed for each case assigned.
- Conducted comprehensive risk assessments to determine appropriate levels of supervision for each probationer, prioritizing public safety.
- Assisted probationers in developing and adhering to individualized case plans, setting achievable goals and tracking progress over time.
- Participated in ongoing professional development opportunities to maintain current knowledge on best practices in adult probation management.
- Reduced recidivism rates by collaborating with local agencies to provide appropriate resources and assistance for probationers.
- Collaborated effectively with law enforcement agencies on investigations related to violations of probation terms or other criminal activities.
- Conducted home visits, workplace checks, and drug tests as required by court orders, ensuring compliance with all conditions of release.
- Supported probationers in finding stable employment, housing, and education opportunities, promoting long-term success postrelease.
Education
No Degree - Paralegal Certification
University of North Carolina At Charlotte
Charlotte, NC05-2005
Bachelor of Arts - Sociology, Criminal Justice And Psychology
Alfred University
Alfred, NY01-1994
Skills
- Quality metrics analysis
- In-depth technical knowledge
- Strong analytical mind
- Test data management
- Task prioritization
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Workload management
- Written communication
- Quality assurance
- Team mentoring
- Scenarios and use cases
Timeline
Quality Assurance Lead
Cabarrus County Department of Social Services
10.2023 - Current
Medicaid Eligibility Specialist
Cabarrus County Department of Social Services
03.2022 - 10.2023
Adult Probation Officer
Department of Corrections
01.2010 - 03.2022
No Degree - Paralegal Certification
University of North Carolina At Charlotte
Bachelor of Arts - Sociology, Criminal Justice And Psychology
Alfred University
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