Accomplished leader with a proven track record. Demonstrates exceptional team leadership and effective communication, ensuring regulation compliance and high levels of customer satisfaction. Skilled in transforming challenges into improvements, significantly enhancing operational efficiency.
Overview
21
21
years of professional experience
Work History
Correctional Officer/Jailer
Knox County Sherrif Department
Vincennes, Indiana
01.2024 - Current
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Reported on quality of inmate work and violations committed by prisoners.
Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Conducted searches of inmates and visitors to prevent the smuggling of contraband.
Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
Cafeteria Manager
Mooresville Consolidated School Corporation
Mooresville, Indiana
09.2016 - 12.2023
Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
Developed and implemented policies to ensure cost-effective operation of cafeteria.
Explained goals and expectations required of trainees.
Pitched in to help cafeteria employees with various food preparation and serving tasks.
Oversaw food preparation, verifying procedural compliance with company guidelines.
Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Administered food planning, purchasing, preparation, and service for organization and carefully adhered to health standards in dining area and kitchen.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Attended additional training in Colorado an Florida at the SNA.
Assistant Manager
Hoosier Technologies (AT&T)
Linton, Indiana
06.2010 - 10.2015
Reviewed completed work to verify consistency, quality, and conformance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Developed a system for tracking inventory and ordering supplies as needed.
Coordinated with other departments to ensure smooth flow of operations.
Managed customer service inquiries and complaints in a timely manner.
Collaborated with management on developing strategic plans for achieving business goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Activity Director
Glenburn Nursing Home
Linton, Indiana
04.2004 - 01.2009
Identified potential risks associated with certain activities and took necessary precautions.
Collaborated with nursing staff to ensure that any health or safety concerns were addressed prior to an activity taking place.
Provided assistance to Activity Director in preparation of activity plans and schedules.
Instructed residents in recreational activities to meet specific psychological and physical needs.
Participated in weekly meetings with Activity Director discussing progress made towards program goals and objectives.
Organized and facilitated group outings such as shopping trips, cultural events, picnics and other recreational activities.
Maintained records of activities and analyzed feedback from participants.
Designed programs to encourage entertainment, relaxation, and socialization for guests and personnel.
Developed and implemented activities for residents based on their needs, interests, abilities and preferences.