Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Cycle Instructor
YMCA Of Greater Indianapolis
Provided exceptional customer service to clients before and after classes, addressing questions or concerns about the cycle program.
Mentored new instructors, sharing best practices and providing support to ensure their success in the cycle program.
Maximized client engagement with entertaining playlists that catered to diverse tastes and encouraged peak performance.
Fostered a positive and inclusive atmosphere among participants, encouraging camaraderie and mutual support during classes.
Boosted class participation by promoting cycle program through social media, flyers, and gym events.
Ensured a safe workout environment by regularly inspecting equipment, promptly addressing any maintenance issues, and enforcing safety guidelines during classes.
Organized special events such as themed rides or charity fundraisers to engage the community while promoting fitness awareness.
Improved class attendance by creating an engaging and dynamic learning environment for cycling students.
Developed tailored workout plans for individual students, resulting in improved fitness levels and cycling proficiency.
Collaborated with fellow instructors to develop new class formats, keeping the cycling program fresh and innovative.
Manager of Operations
Body Works Day Spa
01.2000 - 01.2015
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.