Andrea Steen

Work History

Elderly Caregiver

a Physicians Homecare

11.2024 - 02.2025

Offered companionship and kindness to elderly patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Maintained clean, safe, and well-organized patient environment.
Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Provided safe mobility support to help patients move around personal and public spaces.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.

Freight Manager

Big Lots

03.2020 - 10.2024

Analyzed industry trends to develop strategic plans for future growth within the freight department.
Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.
Trained new employees in company procedures and best practices, fostering a cohesive work environment.
Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Developed and maintained knowledgeable and productive team of employees.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
Arranged merchandise in alignment with store planogram.
Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
Assembled quarter and full-size point of purchase promotional displays.
Inspected merchandise for quality and arranged proper display location on floor.
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Sales Associate

Burlington

01.2019 - 02.2021

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
Lifted and moved items weighing [Number] pounds multiple times per shift.
Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Loaded and unloaded trucks.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Conducted training sessions for new hires, ensuring consistent level of service across team.

Sales Associate

At Home

01.2017 - 01.2019

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Helped customers locate products and checked store system for merchandise at other sites.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.

Line Assembler

Carrio Cabling

01.2015 - 01.2017

Collaborated with team members to meet production deadlines and maintain a consistent workflow.
Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
Met daily quotas consistently by always working hard and efficiently with little downtime.
Assembled components with minimal supervision, exceeding expected project milestones.
Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
Assisted quality assurance by inspecting items and removing defective parts.

Summary

Overview

Work History

Elderly Caregiver

Freight Manager

Sales Associate

Sales Associate

Line Assembler

Education

GED -

Skills

Timeline

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