Andrea Steward
Buffalo,NY
Summary
Results-oriented Assistant Store Manager offering 4 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.
Overview
30
30
years of professional experience
Work History
Assistant Store Manager
Managed The Operation Of The Store.
Buffalo, New York
12.2016 - 08.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Customer Service Representative
Call Center Agent Servicing Cable Customers.
Cheektowaga, NY
09.2001 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Banking Customer Service Representative
Answer Calls Regarding Banking Account Information
Buffalo, New York
04.1999 - 09.2001
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Resolved account issues over phone with 50-80 customers daily.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Effectively communicated with customers about account changes, new banking products or services and potential upgrades.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded proactively and positively to rapid change
Seafood Clerk
Customer Service Greeting And Saling Seafood Prod
Buffalo, New York
07.1997 - 08.1999
- Cleaned and sanitized equipment, tools and work surfaces.
- Checked quality of products and removed expired items.
- Assisted customers with product selection by making recommendations and suggestions based on customer needs.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Handled specialty seafood items for packaging and display.
- Created hospitable shopping experience by merchandising and stocking products and specialty items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Checked quality of products and removed expired items
- Cleaned and sanitized equipment, tools and work surfaces
- Created hospitable shopping experience by merchandising and stocking products and specialty items
Cashier
Front End Check Out Cashier
Buffalo, New York
07.1997 - 07.1999
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Food Service Worker
Prep Cook
Buffalo, NY
01.1993 - 08.1994
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cooked batches of food according to standard recipes
- Greeted customers at counter to fulfill requests and answer questions
Personal Care Aide
Helping The Elderly In Their Homes
Buffalo, New York
06.1985 - 05.1989
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Education
GED -
EQUAL OPPORTUNITY CENTER
Buffalo New York08.1988
Skills
- Sales Tracking
- Employee Motivation
- Assignment Delegation
- Product and service sales
- Goals and performance
- Microsoft Office Suite
- Customer experience
rollerskating
I'm an old school roller skater that still skates and I get to enjoy with my grand children.
Timeline
Assistant Store Manager
Managed The Operation Of The Store.
12.2016 - 08.2021
Customer Service Representative
Call Center Agent Servicing Cable Customers.
09.2001 - 02.2015
Banking Customer Service Representative
Answer Calls Regarding Banking Account Information
04.1999 - 09.2001
Seafood Clerk
Customer Service Greeting And Saling Seafood Prod
07.1997 - 08.1999
Cashier
Front End Check Out Cashier
07.1997 - 07.1999
Food Service Worker
Prep Cook
01.1993 - 08.1994
Personal Care Aide
Helping The Elderly In Their Homes
06.1985 - 05.1989
GED -
EQUAL OPPORTUNITY CENTER
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