Andrea Stinde
Salem,Illinois
Summary
Seasoned Bar Manager with history of success in all areas of restaurant operations. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in Mental Health Care industry.
Overview
22
22
years of professional experience
Work History
Bar Manager
Self Employed
09.2010 - 09.2018
- Kept alcoholic beverages well-stocked and organized.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized charity events at the venue.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Implemented drink prep procedures, significantly reducing wasted stock.
Bar Manager
American Legion
02.2008 - 06.2010
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Boosted customer satisfaction by implementing innovative bar management strategies.
Waitress
Olive Garden Restaurant
02.2003 - 01.2008
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Restaurant Manager
Taco Bell
05.1996 - 11.2002
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL05-2024
Associate of Arts - Psychology
Kaskaskia College
Centralia, IL05-2022
Skills
- Safety awareness
- Customer service
- Health and safety
- Team leadership
- Legal compliance
- Staff training
- Vendor relationship management
- Hospitality and accommodation
Timeline
Bar Manager
Self Employed
09.2010 - 09.2018
Bar Manager
American Legion
02.2008 - 06.2010
Waitress
Olive Garden Restaurant
02.2003 - 01.2008
Restaurant Manager
Taco Bell
05.1996 - 11.2002
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Associate of Arts - Psychology
Kaskaskia College
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