Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Stineman

Fort Madison

Summary

Dynamic Store Manager with a proven track record at Imagine the Possibilities, excelling in customer service. Enhanced customer satisfaction through effective training and innovative merchandising strategies. Skilled in cash management and operations, consistently working to achieve sales goals while fostering a positive work environment.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

14
14
years of professional experience

Work History

Store Manager

Imagine the Possibilities
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Direct Support Professional

Hope Haven
01.2017 - 10.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Assisted disabled clients to support independence and well-being.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.

Assistant Store Manager 2

Goodwill of the Heartland
08.2011 - 06.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assigned daily tasks to sales associates,
  • Assisted with interviews and hiring process,
  • Conducted monthly reviews for all staff.
  • Responsible for ordering of all inventory and completing all truck orders.

Education

GED -

Burlington Community Highschool
Burlington, IA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Customer service management
  • Friendly and positive
  • Team leadership and coaching
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Goals and performance
  • Operations management
  • Supply ordering

Timeline

Store Manager

Imagine the Possibilities
04.2023 - Current

Direct Support Professional

Hope Haven
01.2017 - 10.2022

Assistant Store Manager 2

Goodwill of the Heartland
08.2011 - 06.2016

GED -

Burlington Community Highschool

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Andrea Stineman