Andrea Stone
Canton,CT
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Midstate Radiology Associates
Bristol, USA
02.2022 - 10.2024
- Scheduled patient appointments using electronic health record systems.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Verified insurance information for patient eligibility and benefits.
- Communicated with patients regarding appointment details and preparation instructions.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained accurate records of patient interactions in the database.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
Implementation Analyst
Practisource, LLC
Springfield, USA
02.2017 - 02.2022
- Supported troubleshooting efforts during system deployment and user onboarding phases.
- Managed multiple projects simultaneously while meeting deadlines.
- Communicated regularly with clients regarding status updates on implementations projects.
- Trained staff and users to work with computer systems and programs.
- Assisted staff and users with computer malfunctions and program problems.
- Generated reports that summarized project activities, timelines, costs and results for management review.
- Conducted training sessions for end-users on new system functionalities.
- Collaborated with cross-functional teams to gather requirements for system implementations.
Patient Financial Advisor
Day Kimball Hospital
Putnam, USA
02.2017 - 10.2017
- Offers financial counseling to patients, interviews patients on the medical floors, or patients referred to the Patient Accounts department.
- Reviewed patient accounts for accuracy and compliance with policies.
- Provided compassionate support to patients navigating financial challenges.
- Assisted patients with completing applications for financial assistance programs such as Medicaid or Medicare.
- Screens patients for assistance eligibility, arranges acceptable terms for payment according to hospital policy.
- Completes applications for Charity Care and assures all documentation is provided.
- Educated patients on financial assistance programs and insurance options.
Office Manager
Natchaug Hospital
Danielson, USA
06.2015 - 10.2016
- Complete pre-admission & admission, registration, demographic and insurance verification
- Schedule groups for therapists and mental health workers
- Complete and submit school attendance, complete and mail out report cards
Patient Access Associate
Windham Community Memorial Hospital
Willimantic, USA
04.2012 - 05.2015
- Complete pre-admission & admission, registration, demographic and insurance verification
- Meet incoming ambulances and register patients
- Establish patient account for the purpose of producing a timely and accurate bill and an accurate medical record
- Verify insurance, and refers self-pay patients to the Financial Counselor
Education
Certified Professional Life Coach - Life Coaching
Transformation Academy
Web Based05-2025
Diploma -
Parish Hill High School
Chaplin, CT01.2008
Skills
- EDI management
- Administrative expertise
- Microsoft Excel proficiency
- Medical records management
- Data entry skills
- Microsoft Office suite
- Insurance verification processes
- Hospital operations experience
- Microsoft Word proficiency
- Office management skills
- EMR system knowledge
- Epic software expertise
- ICD-10 coding
- Medical billing practices
- Database management
- Medical office operations
- Microsoft Outlook proficiency
- Medical scheduling coordination
- HIPAA compliance knowledge
- Medical terminology expertise
- Customer service excellence
- Medical administrative support skills
- Computer skills proficiency
- Communication abilities
- Patient care strategies
- Clerical experience in healthcare
Assessments
- Typing, Proficient, 01/22
- Verbal communication, Proficient, 01/22
- Filing & organization, Proficient, 01/22
- Office manager, Proficient, 01/22
- Supervisory skills: Motivating & assessing employees, Proficient, 01/22
- Administrative assistant/receptionist, Proficient, 01/22
- Spreadsheets with Microsoft Excel, Proficient, 01/22
- Scheduling, Proficient, 01/22
- Teamwork: Interpersonal skills, Proficient, 01/22
Certification
Certified Professional Life Coach
Timeline
Patient Access Representative
Midstate Radiology Associates
02.2022 - 10.2024
Implementation Analyst
Practisource, LLC
02.2017 - 02.2022
Patient Financial Advisor
Day Kimball Hospital
02.2017 - 10.2017
Office Manager
Natchaug Hospital
06.2015 - 10.2016
Patient Access Associate
Windham Community Memorial Hospital
04.2012 - 05.2015
Certified Professional Life Coach - Life Coaching
Transformation Academy
Diploma -
Parish Hill High School