Andrea Stout
Glenpool,OK
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks quickly and accurately. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Lead Technician
Melone's Pool Service
Inola, OK
09.2021 - Current
- Maintained records related to water chemistry readings.
- Scrubbed walls, steps and other surfaces with brushes as needed.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Built loyal clientele, with callback when future support was required.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Performed minor repairs on equipment such as replacing filters, o-rings and pressure gauges.
- Added chemicals to adjust chlorine levels according to health department regulations.
- Followed company uniform, performance and security policies with every job.
- Vacuumed pools using manual or automatic vacuum systems.
- Completed routine maintenance checks, notifying management of needed repairs.
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
- Assisted customers with questions regarding maintenance of their swimming pools.
- Cleaned and maintained pool filter systems, pumps, and chlorinators on a daily basis.
- Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
- Backwashed filters when necessary in order to remove dirt particles from them.
- Inspected all pool components for damage or wear and tear on a regular basis.
- Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
- Visually inspected tiles around the perimeter of the pool for cracks or discoloration.
- Inspected hoses, fittings and other accessories for signs of leakage or corrosion.
- Performed chemical tests to ensure proper balance of pH levels in the pool water.
- Maintained expert knowledge of in-ground and above-ground residential, educational, and commercial pools to optimize customer service.
Pool Cleaner
Crystal Clear Pools Of Port A
Port Aransa, TX
07.2020 - 08.2021
- Maintained records related to water chemistry readings, pump run times.
- Collected trash from floors within hallways, bathrooms and work areas.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
- Completed routine maintenance checks, notifying management of needed repairs.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Assisted customers with questions regarding maintenance of their swimming pools.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Backwashed filters when necessary in order to remove dirt particles from them.
Medical Office Receptionist
Mission Treatment Center
Tulsa, OK
06.2019 - 02.2020
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Organized office supplies inventory and placed orders when necessary.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Arranged hospital admissions for patients as required.
- Took messages from patients and promptly relayed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed daily operations of front desk including cash handling activities when necessary.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Checked patients in and out for appointments and collected co-payments.
- Adhered to company policies while providing excellent customer service to all patients.
- Conducted patient intake interviews to collect medical information and insurance details.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
Some College (No Degree) - Associates of Applied Science
Tulsa Community College
Tulsa, OKSome College (No Degree) - Medical Laboratory Technology
Tulsa Community College
Tulsa, OKSkills
- Site survey
- Mechanical troubleshooting
- System maintenance
- Hospitality and accommodation
- Mechanical aptitude
- Testing and repair
Timeline
Lead Technician
Melone's Pool Service
09.2021 - Current
Pool Cleaner
Crystal Clear Pools Of Port A
07.2020 - 08.2021
Medical Office Receptionist
Mission Treatment Center
06.2019 - 02.2020
Some College (No Degree) - Associates of Applied Science
Tulsa Community College
Some College (No Degree) - Medical Laboratory Technology
Tulsa Community College