Andrea Street
ELDRIDGE,IA
Summary
Program Coordinator, Public Safety Dispatcher, and Certified Medical Assistant, adept in managing critical operations and delivering exceptional service across healthcare and emergency response sectors. Proven skills in crisis management, program coordination, and patient education, enhancing operational efficiency and community safety. Committed to leveraging analytical abilities and a detail-oriented approach to drive continuous improvement and achieve strategic goals.
Overview
4
4
years of professional experience
Work History
Program Coordinator
Iowa Total Care
Des Moines, IA
04.2023 - Current
- Oversaw daily program operations.
- Applied innovative solutions to unexpected issues.
- Encouraged collaboration for service delivery.
- Enhanced program performance.
- Ensured smooth program functioning.
- Analyze program performance to refine strategies and enhance outcomes.
Public Safety Dispatcher
Scott Emergency Communication Center
Davenport, IA
07.2022 - 01.2023
- Managed emergency service dispatch operations for multiple public safety agencies.
- Delivered high-quality service to citizens through efficient call screening and processing.
- Demonstrated proficiency in the use of emergency dispatching systems.
- Solved critical situations by coordinating timely responses from police, and fire/rescue services.
- Positively impacted community safety through effective emergency management.
- Managed emergency calls efficiently, ensuring rapid response and citizen safety.
Certified Medical Assistant
Genesis Neurology Clinic
Davenport, IA
05.2020 - 01.2022
- Interviewed patients to obtain medical information.
- Completed intakes, including measuring vital signs and documenting symptoms.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Managed efficient patient intakes, collecting histories, documenting vital signs, and updating charts.
- Assisted clinicians with in-office procedures.
- Educated patients on prescribed medications, treatments, and procedures.
- Compiled laboratory and x-ray reports, hospital notes, and other pertinent data.
- Documented information required for patients' specimens and tests completed.
- Updated records in the EHR system, carefully protecting patient information and verifying data.
- Kept equipment ready for use through scheduled cleaning and sterilization.
Education
Bachelor of Science (B.S.) - Criminal Justice -
Liberty University
Richmond, VA10-2024
Associate of Arts (AA) -
Kirkwood Community College
Iowa City, IA01.2022
High School Diploma -
Moline Senior High School
Moline, Illinois05.2011
Languages
English (Expert)
Timeline
Program Coordinator
Iowa Total Care
04.2023 - Current
Public Safety Dispatcher
Scott Emergency Communication Center
07.2022 - 01.2023
Certified Medical Assistant
Genesis Neurology Clinic
05.2020 - 01.2022
Bachelor of Science (B.S.) - Criminal Justice -
Liberty University
Associate of Arts (AA) -
Kirkwood Community College
High School Diploma -
Moline Senior High School