Andrea Stroud
Lead Administrative Assistant
Bloomington,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coordinator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Administrative Assistant/Reception
McCormicks Creek Rehabilitation and Healthcare
Bloomington, IN
03.2021 - 11.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Developed strategies to streamline and improve office procedures
- Created and maintained databases to track and record customer data
- Managed over 70 clients day to day
Supported Group Home Living Coordinator
Stone Belt Arc, Inc
Bloomington, IN
03.2022 - 07.2023
- Maintains professional conduct at all times
- Managed over 25 adults in group homes
- Improved conditions in home by 70% by state board
- Provide health, safety and well-being of clients
- Oversees overall operation of assigned homes in accordance with federal and state regulations, certifying agencies, and Stone Belt policies and procedures
- Ensures accurate documentation consistent with agency policies, including, but not limited to: daily logs, incident reports, medication logs, seizure logs, behavioral logs, payroll records, mileage logs, purchase requisitions and daily schedules
- Submits all paperwork following established deadlines and maintains client files following established guidelines
- On call
Lead Administrative Assistant
Monroe County Community School Corporation
Bloomington , IN
08.2022 - Current
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data.
- Managed between 20-70 calls daily
Field Operator
Gravity Diagnostics
Bloomington, IN
09.2021 - 08.2022
- COVID Test, register, and accession over 500 patrons
- Managed work site of 6 employees
- Troubleshooting website registration
- Ordering supplies
- Supported other crew members by carrying supplies, tools and equipment to job locations
- Checked returned equipment for damages or maintenance needs and returned to storage
Customer Experience Specialist
Rural King Supply
Bloomington, IN
10.2019 - 10.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
- Maintained extensive knowledge of company products to recommend items aligned with customer needs
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Monitored customer feedback to identify areas of improvement in customer experience
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Helped customers locate products and checked store system for merchandise at other sites
- Increased sales by 35%
Customer Service, Medical Coordinator
LifeDesigns Inc
Bloomington, IN
10.2019 - 09.2020
- Care giving
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs
- Communicated with insurance companies and negotiated to secure payment for medical treatment
- Discussed new medications and technologies specific to patient's conditions
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring
- Maintained professional demeanor while treating patients with respect and dignity
- Maintained detailed records of medical supplies and ordered supplies
- Scheduled referral appointments to other providers for patients needing specialized treatment
- Increased state audit by 45%
Education
High School Diploma -
Bloomington High School South
Bloomington, IN 06.2017 - 06.2017
Skills
Operate telephone switchboard to answer, screen, or forward calls, providing information
Messages, or scheduling appointmentsHear and resolve complaints from customers or public
Transmit information or documents to customers, using computer, or mail
Perform administrative support tasks, such as proofreading, transcribing handwritten information
File and maintain recordsProvide information about establishment, such as location of departments or offices, employees withinProvide training direction, encouragement, motivation, and nutritional advice to prepare athletes forExplain and enforce safety rules and regulationsAdministrative ExperienceCPR/AEDResponding to customer situations with sensitivityCustomer Service — ProficientIdentifying and resolving common customer issuesFirst AidAdditional Information
- Authorized to work in the US for any employer
Timeline
Lead Administrative Assistant
Monroe County Community School Corporation
08.2022 - Current
Supported Group Home Living Coordinator
Stone Belt Arc, Inc
03.2022 - 07.2023
Field Operator
Gravity Diagnostics
09.2021 - 08.2022
Administrative Assistant/Reception
McCormicks Creek Rehabilitation and Healthcare
03.2021 - 11.2023
Customer Experience Specialist
Rural King Supply
10.2019 - 10.2020
Customer Service, Medical Coordinator
LifeDesigns Inc
10.2019 - 09.2020
High School Diploma -
Bloomington High School South
06.2017 - 06.2017