Andrea Stroud
Lead Administrative Assistant
Bloomington,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Coordinator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Administrative Assistant/Reception
McCormicks Creek Rehabilitation and Healthcare
Bloomington , IN
2021.03 - 2023.11
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Developed strategies to streamline and improve office procedures
- Created and maintained databases to track and record customer data
- Managed over 70 clients day to day
Supported Group Home Living Coordinator
Stone Belt Arc, Inc
Bloomington , IN
2022.03 - 2023.07
- Maintains professional conduct at all times
- Managed over 25 adults in group homes
- Improved conditions in home by 70% by state board
- Provide health, safety and well-being of clients
- Oversees overall operation of assigned homes in accordance with federal and state regulations, certifying agencies, and Stone Belt policies and procedures
- Ensures accurate documentation consistent with agency policies, including, but not limited to: daily logs, incident reports, medication logs, seizure logs, behavioral logs, payroll records, mileage logs, purchase requisitions and daily schedules
- Submits all paperwork following established deadlines and maintains client files following established guidelines
- On call
Lead Administrative Assistant
Monroe County Community School Corporation
Bloomington , IN
2022.08 - Current
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data.
- Managed between 20-70 calls daily
Field Operator
Gravity Diagnostics
Bloomington , IN
2021.09 - 2022.08
- COVID Test, register, and accession over 500 patrons
- Managed work site of 6 employees
- Troubleshooting website registration
- Ordering supplies
- Supported other crew members by carrying supplies, tools and equipment to job locations
- Checked returned equipment for damages or maintenance needs and returned to storage
Customer Experience Specialist
Rural King Supply
Bloomington , IN
2019.10 - 2020.10
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
- Maintained extensive knowledge of company products to recommend items aligned with customer needs
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Monitored customer feedback to identify areas of improvement in customer experience
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Helped customers locate products and checked store system for merchandise at other sites
- Increased sales by 35%
Customer Service, Medical Coordinator
LifeDesigns Inc
Bloomington , IN
2019.10 - 2020.09
- Care giving
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs
- Communicated with insurance companies and negotiated to secure payment for medical treatment
- Discussed new medications and technologies specific to patient's conditions
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring
- Maintained professional demeanor while treating patients with respect and dignity
- Maintained detailed records of medical supplies and ordered supplies
- Scheduled referral appointments to other providers for patients needing specialized treatment
- Increased state audit by 45%
Education
High School Diploma -
Bloomington High School South
Bloomington, IN 2017.06 - 2017.06
Skills
Operate telephone switchboard to answer, screen, or forward calls, providing information
undefinedAdditional Information
- Authorized to work in the US for any employer
Timeline
Lead Administrative Assistant
Monroe County Community School Corporation
2022.08 - Current
Supported Group Home Living Coordinator
Stone Belt Arc, Inc
2022.03 - 2023.07
Field Operator
Gravity Diagnostics
2021.09 - 2022.08
Administrative Assistant/Reception
McCormicks Creek Rehabilitation and Healthcare
2021.03 - 2023.11
Customer Experience Specialist
Rural King Supply
2019.10 - 2020.10
Customer Service, Medical Coordinator
LifeDesigns Inc
2019.10 - 2020.09
High School Diploma -
Bloomington High School South
2017.06 - 2017.06
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