Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andrea Studnitzer

Largo,FL

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

38
38
years of professional experience

Work History

Manager of Volunteers and Community Engagement

AccentCare Hospice
Tampa, FL
11.2021 - 02.2024
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Patient Experience Manager

WMC Health, Good Samaritan Hospital
Suffer, NY
11.2003 - 11.2021
  • Developed patient satisfaction surveys, analyzed results, and implemented strategies to improve patient experience.
  • Coordinated with staff members to ensure a positive patient experience throughout all departments.
  • Ensured compliance with regulatory guidelines for patient care and safety standards.
  • Maintained accurate records of patient feedback and complaints in order to track trends and identify areas for improvement.
  • Conducted regular site visits at various locations within the healthcare system in order to evaluate the quality of care received by patients.
  • Collaborated with healthcare providers on training initiatives designed to improve the quality of care provided to patients.
  • Assisted in developing marketing materials that highlighted key features of the organization's commitment to providing outstanding customer service.
  • Cultivated relationships with community partners in order to create more comprehensive services for patients.
  • Served as an advocate for patients who had unresolved grievances or complaints about their care.
  • Engaged regularly with stakeholders such as physicians, nurses, administrators., in order to gain insight into how best serve our customers.
  • Provided guidance on customer service practices that would help ensure a positive experience during each interaction between staff members and patients.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Developed medical programs that promoted community health and research.

Sales Supervisor

Home Depot
Monroe, NY
10.1997 - 10.2003
  • Developed and implemented sales strategies to increase customer base.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
  • Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Maintained relationships with customers through regular follow-up calls and emails.
  • Oversaw hiring process for new personnel within the department.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Organized and updated schedules to optimize coverage for expected customer demands.

Catering Sales Manager

Marriott Corporation
Tarrytown, NY
09.1985 - 04.1995
  • Created catering menus for corporate events and weddings while maintaining a cost-effective approach.
  • Established relationships with clients by providing superior customer service.
  • Collaborated with chefs to develop creative menus that met client needs and budget requirements.
  • Negotiated contracts with vendors to ensure competitive pricing on food and beverages for catered events.
  • Coordinated logistics for all catered events including staffing, transportation of equipment, set up and breakdown of event space.
  • Monitored budgets closely to ensure profitability on each event.
  • Prepared detailed proposals outlining menu options, costs, delivery times, payment terms.
  • Analyzed customer feedback data to identify opportunities for improvement within the catering department.
  • Attended industry conferences and trade shows in order to stay abreast of current trends within the hospitality industry.
  • Identified new sources of revenue through cross-selling other hotel amenities such as audio and visual equipment rentals or meeting room reservations.
  • Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
  • Proposed and sold customized, innovative set-ups, menus and functions for diverse groups in coordination with head of catering and chef on pricing specialty menus.
  • Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
  • Participated actively in community and civic activities to maintain visibility and to create booking opportunities and exceeded budgeted booking goals and revenue in every special event area.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.

Education

BBA - Marketing

Pace University
White Plains, NY
12-1991

Associate of Applied Science - Hospitality Administration And Management

Johnson & Wales University
Providence, RI
05-1989

Associate of Applied Science - Business Management

Westchester Community College
Valhalla, NY
05-1987

Skills

  • Marketing
  • Workforce Management
  • Business Development
  • Contract Management
  • Staff Training and Development
  • Customer Relationship Management (CRM)

Accomplishments

  • 2023 Changing Workplace Culture award winner
  • Sally's Dream: A Park For All Children - build team, donor backing and award winner
  • Top 5% Sales Person in the United States for Marriott Corporation

Timeline

Manager of Volunteers and Community Engagement

AccentCare Hospice
11.2021 - 02.2024

Patient Experience Manager

WMC Health, Good Samaritan Hospital
11.2003 - 11.2021

Sales Supervisor

Home Depot
10.1997 - 10.2003

Catering Sales Manager

Marriott Corporation
09.1985 - 04.1995

BBA - Marketing

Pace University

Associate of Applied Science - Hospitality Administration And Management

Johnson & Wales University

Associate of Applied Science - Business Management

Westchester Community College

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Andrea Studnitzer