Andrea Suarez
Mountain Grove,MO
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
17
17
years of professional experience
Work History
Banker
Peoples Community Bank
Cabool, MO
09.2024 - Current
- Researched account information for loans and deposits to support customer inquiries.
- Guided customers in understanding mobile applications and online banking features.
- Answered banking questions while recommending effective solutions tailored to client needs.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
Crew Member
McDonald's
Mountain Grove , MO
04.2024 - 09.2024
- Achieved team success through efficient and timely task completion.
- Prepared beverages including coffee drinks, smoothies, and milkshakes to company standards.
- Executed cashier duties by taking orders, processing payments, and providing change.
- Addressed and resolved customer complaints with professionalism.
Production Worker
SeniorAge Area Agency on Aging
Seymour, MO
12.2022 - 05.2023
- Analyzed work orders to assess material requirements for each production batch.
- Facilitated achievement of team goals by rotating production lines and daily responsibilities.
- Adhered to safety protocols while operating machinery and equipment.
- Transferred items between machines, conveyors, and transport equipment to fulfill production needs.
Banker
U.S. Bank
Logan, UT
10.2019 - 11.2021
- Conducted research on account information related to loans and deposits.
- Negotiated loan and line of credit terms with clients to optimize agreements.
- Customized banking products and services to align with client needs.
- Achieved or surpassed sales goals by effectively promoting bank offerings.
Peoples Department Head
McDonald's 1035 South Highway 89
Logan, UT
09.2018 - 10.2019
- Facilitated training for junior employees to achieve operational and sales objectives using proactive strategies.
- Analyzed sales reports to identify trends and enhance performance.
- Planned and organized work schedules to ensure optimal coverage of business needs.
- Guided staff in managing challenging situations with professionalism and composure.
Shift Manager
McDonald's 1035 South Highway 89
Logan, UT
01.2008 - 10.2019
- Managed and mentored 90 staff members to enhance team performance and engagement.
- Established ambitious goals for employees, driving achievement and surpassing business targets.
- Executed strategies to improve customer service and cultivate a positive work environment.
- Collaborated with staff to streamline procedures and maximize customer satisfaction.
- Trained and supervised staff to ensure compliance with best practices and company standards.
Department Manager Customer Service
McDonald's 1035 South Highway 89
Logan, UT
01.2017 - 10.2018
- Evaluated employee job performance and conducted performance reviews to recommend promotions and corrective actions.
- Motivated staff to enhance productivity through targeted training and support.
- Managed daily operations by ensuring continuous delivery of excellent service standards.
- Delegated tasks based on crew members' skills to optimize accuracy and efficiency.
Education
High School Diploma -
Logan High School
Logan, UT2009
Skills
- Attendance reliability
- Conflict resolution
- Team leadership
- Remote employee management
- Customer satisfaction focus
- Training and development
- Attention to detail
- Basic computer skills
- Effective communication
Timeline
Banker
Peoples Community Bank
09.2024 - Current
Crew Member
McDonald's
04.2024 - 09.2024
Production Worker
SeniorAge Area Agency on Aging
12.2022 - 05.2023
Banker
U.S. Bank
10.2019 - 11.2021
Peoples Department Head
McDonald's 1035 South Highway 89
09.2018 - 10.2019
Department Manager Customer Service
McDonald's 1035 South Highway 89
01.2017 - 10.2018
Shift Manager
McDonald's 1035 South Highway 89
01.2008 - 10.2019
High School Diploma -
Logan High School
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