Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Sumner

Ogden,UT

Summary

High standards of operations and day to day team performance and team collaboration. Recognized for rapid career advancement and strong team-building skills, fostering a collaborative environment that improved operational efficiency and employee engagement.

Overview

36
36
years of professional experience

Work History

Front End Manager

Fresh Market
01.2019 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Evaluated employee performance and made recommendations for improvements.
  • Coached employees through day-to-day work and complex problems.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.

Animal Foster

Animal Rescues
01.1990 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Animal Care Supervisor

Lagoon Inc.
06.2004 - 09.2018
  • Enhanced communication among staff members by holding regular meetings to discuss ongoing projects, challenges faced during daily operations, and potential solutions or improvements needed within the organization''s processes or procedures.
  • Improved staff training programs, resulting in increased team efficiency and better overall animal care.
  • Assisted in the successful rehabilitation of injured or abused animals through close collaboration with veterinary professionals.
  • Mitigated risks associated with contagious diseases through strict adherence to quarantine protocols when necessary or required.
  • Increased public awareness about wildlife conservation efforts via engaging educational programs at local schools and community events.
  • Enhanced animal welfare by implementing and overseeing comprehensive care plans for various species.
  • Ensured compliance with local, state, and federal regulations by keeping accurate records of animal care activities.
  • Collaborated with veterinarians to provide timely medical attention for animals, ensuring optimal health outcomes.
  • Demonstrated commitment to continuous professional development by attending workshops, conferences, and seminars related to animal welfare and management practices.
  • Reduced animal stress levels by implementing environmental enrichment strategies and regular health checks.
  • Managed inventory effectively to ensure adequate supply of food, medication, bedding materials, and other essential items for proper animal care provision.
  • Maintained a clean and safe environment for animals by supervising thorough cleaning routines and facility maintenance tasks.
  • Developed positive relationships with volunteers, fostering a collaborative atmosphere that encouraged active participation in animal care tasks.
  • Evaluated staff performance regularly, providing constructive feedback and support to improve individual skills and overall team effectiveness.
  • Streamlined daily operations by developing and implementing efficient work schedules for the animal care team.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Assisted with development of animal behavior modification plans.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Veterinary Assistant

Hogle Zoo
08.1992 - 08.2000
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Restrained animals for examination and treatment.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Maintained clean and safe animal living areas.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Kept detailed records of animal treatments and medications.
  • Collected and processed samples for laboratory testing.
  • Observed animals for signs of distress or illness.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted veterinarians with euthanasia of animals.
  • Prepared and administered diets and feedings according to instructions.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Educated clients on post-surgical care and nutrition.

Zoo Keeper

Hogle Zoo
08.1992 - 08.2000
  • Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
  • Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
  • Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
  • Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
  • Minimized stress on animals during routine husbandry tasks by employing low-stress handling techniques based on each species'' unique characteristics.
  • Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
  • Promoted a positive work environment by effectively communicating with team members, participating in staff meetings, and working collaboratively to achieve department goals.
  • Provided exceptional customer service while addressing visitor concerns or answering questions related to zoo operations or specific animals on display.
  • Educated the public about conservation efforts and the importance of preserving natural habitats during presentations and events.
  • Assisted in the safe capture, restraint, and transport of animals when necessary for medical procedures or relocation purposes.
  • Collaborated with veterinary staff to administer medications, treatments, and routine health checks for optimal animal care.
  • Assisted with the development of new exhibits or renovations by providing input on species-specific requirements and optimal exhibit design features.
  • Worked closely with curatorial staff to ensure accurate recordkeeping of daily activities including feeding, cleaning, and medical treatments.
  • Assisted in successful breeding programs by closely monitoring animal behavior, health, and interactions.
  • Actively participated in professional development opportunities such as workshops or conferences to stay current on best practices in animal care within the zoological community.
  • Facilitated volunteer training sessions to improve knowledge of proper handling techniques and general safety protocols around animals.
  • Contributed to research projects focused on animal behavior, reproductive success, or environmental factors affecting species populations.
  • Conducted behavioral observations to inform management decisions regarding exhibit design, animal compatibility, and overall wellbeing.
  • Trained new staff members in zoo safety protocols and animal care standards, elevating team competency.
  • Enhanced animal welfare by implementing enrichment programs tailored to each species' natural behaviors.
  • Improved visitor engagement with educational talks, sharing insights on animal conservation and behaviors.
  • Conducted daily health checks for early detection of potential health issues, ensuring timely veterinary care.
  • Contributed to breeding programs aimed at preserving endangered species, supporting genetic diversity.
  • Streamlined feeding schedules to accommodate dietary needs of diverse species, optimizing overall health.
  • Ensured compliance with animal welfare laws and accreditation standards, maintaining zoo's reputable status.
  • Fostered safe environment, conducting regular safety audits to identify and mitigate potential hazards.
  • Assisted in design of new exhibits, focusing on innovative features to enhance animal and visitor experiences.
  • Managed inventory of food supplies and care equipment, ensuring availability and cost-effectiveness.
  • Monitored animal behavior for signs of stress, adjusting care plans to improve well-being.
  • Improved physical health of animals with regular exercise routines, closely mirroring wild behaviors.
  • Developed and maintained habitat enclosures to mimic natural environments, promoting healthier animal behaviors.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Assisted with development of animal behavior modification plans.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Education

No Degree - Zoology

Pikes Peak Community College
Colorado Springs, CO
06-1990

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Performance improvements
  • Operations management
  • Performance optimization
  • Accident response
  • Workflow optimization
  • Listening skills
  • Cash handling
  • Training and mentoring
  • Client communication
  • Team building
  • Cash register operation
  • Documentation
  • Risk assessments
  • Staff management
  • Team supervision
  • Strategic planning
  • Schedule management
  • Cash flow management
  • Project management
  • Conflict management
  • Effective planning
  • Risk mitigation

Timeline

Front End Manager

Fresh Market
01.2019 - Current

Animal Care Supervisor

Lagoon Inc.
06.2004 - 09.2018

Veterinary Assistant

Hogle Zoo
08.1992 - 08.2000

Zoo Keeper

Hogle Zoo
08.1992 - 08.2000

Animal Foster

Animal Rescues
01.1990 - Current

No Degree - Zoology

Pikes Peak Community College

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