Summary
Overview
Work History
Education
Skills
Timeline
Internship
Generic

Andrea Sumpter

Hamden,CT

Summary


Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

11
11
years of professional experience

Work History

Case Manager

Continuum of Care, Inc
03.2025 - Current
  • Assisted clients in accessing necessary social services and support resources.
  • Documented client interactions and case progress in compliance with organizational standards.
  • Coordinated appointments and follow-ups to ensure continuity of care for clients.
  • Conducted intake assessments to determine client needs and service eligibility.
  • Provided education on available resources to empower clients in their decision-making processes.
  • Maintained accurate records and documentation to support case management efforts for up to 15 clients.
  • Engaged in ongoing training to enhance knowledge of case management practices and regulations.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

City Letter Carrier

United States Postal Service, USPS
02.2017 - 02.2025
  • Sorted and delivered mail along designated routes, ensuring timely service to residents.
  • Operated postal equipment to process and prepare outgoing mail efficiently.
  • Maintained accurate records of deliveries and collected signatures for registered items up to 30 a day.
  • Communicated effectively with customers regarding delivery status and postal services.
  • Adapted quickly to changing weather conditions while maintaining high service standards.
  • Collaborated with team members to optimize delivery routes and improve efficiency.
  • Followed safety protocols while handling mail and navigating busy streets or neighborhoods.

Cashier

The Home Depot Store
03.2015 - 02.2017
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
  • Managed merchandise returns and exchanges, adhering to company policies for customer satisfaction.
  • Assisted in maintaining clean and organized checkout areas to enhance overall shopping experience.
  • Collaborated with team members to optimize checkout procedures and reduce wait times for customers.
  • Trained new cashiers on POS system operations and customer service best practices to ensure smooth onboarding.
  • Resolved customer inquiries and complaints effectively, contributing to improved service ratings at the store level.

Education

Master of Social Work - Social Work

Walden University
Minneapolis, MN
07-2026

Bachelor of Social Work - Social Work

Walden University
Minneapolis, MN
02-2025

High School Diploma -

Hill Regional Career Magnet High School
New Haven, CT
06-2011

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Documentation and reporting
  • Client advocacy
  • MS office
  • Client meetings
  • Empathy and compassion
  • Goal setting
  • Social work

Timeline

Case Manager

Continuum of Care, Inc
03.2025 - Current

City Letter Carrier

United States Postal Service, USPS
02.2017 - 02.2025

Cashier

The Home Depot Store
03.2015 - 02.2017

Master of Social Work - Social Work

Walden University

Bachelor of Social Work - Social Work

Walden University

High School Diploma -

Hill Regional Career Magnet High School

Internship

While completing my internship i was required to fulfill the duties as a case manager. I assisted residents with making appointments, created safety and care plans, daily and monthly progress notes along with room checks twice a day or more if necessary. I also filled out and uploaded resident documents (advanced directives, consent to provide services, release forms).

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