Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Sunday

Huntsville,AL

Summary

Team Lead experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hospitality Manager position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Team Lead

TopGolf
09.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Waxing Specialist

European Wax Center
09.2021 - 05.2022
  • Maintained strict adherence to sanitation standards, minimizing risk of infection or irritation for clients.
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
  • Boosted clientele through effective promotion of waxing services and referral incentives.

Beertender

Beef 'O' Brady's
10.2019 - 08.2021
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Developed rapport with customers, fostering a friendly and loyal clientele base.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Increased bar revenue with upselling techniques and promotion of special events.
  • Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.

To-Go Server

Texas Roadhouse
06.2020 - 05.2021
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

Shift Leader

Chick-fil-A
10.2016 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Education

Esthetics Degree -

Aveda Institute Birmingham
Birmingham, AL
08.2021

High School Diploma -

Hoover High School
Hoover, AL
05.2018

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Workplace Safety
  • Staff Training
  • Daily workflow improvement
  • Flexible Schedule
  • Cash Handling

Timeline

Team Lead

TopGolf
09.2021 - Current

Waxing Specialist

European Wax Center
09.2021 - 05.2022

To-Go Server

Texas Roadhouse
06.2020 - 05.2021

Beertender

Beef 'O' Brady's
10.2019 - 08.2021

Shift Leader

Chick-fil-A
10.2016 - 10.2019

Esthetics Degree -

Aveda Institute Birmingham

High School Diploma -

Hoover High School

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Andrea Sunday