Andrea Sutherly
Sarasota,FL
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Is Enthusiastic, friendly and personable. Flexible Front Office Supervisor bringing 10 years of experience in managing front office operations and personnel. Leadership trained with a keen eye for detail and innovative problem solving to improve team performance through mentoring and training.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
Art Ovation Hotel
Sarasota, FL
10.2022 - Current
- Supervise and train front desk personal
- Book and maintain reservations in hotel procedural Opera operating system
- Respond to GXP and GSS cases, reach out to guests if they leave negative reviews, Lobby Ambassador, guest relations, Zingle, HotSos and AYS (At your service) Highly proficient using inner communication and highly professional problem solving.
Front Desk Lead
Lido Beach Resort
Sarasota, FL
08.2021 - 09.2022
- Supervise and train front desk personal
- Book and maintain reservations in hotel procedural Opera operating system
- Handle incoming and outgoing calls on a multi-line phone system
- Highly proficient using inner communication like HotSoS and Zingle
- Cross trained to cover for AYS (At Your Service) and other guest service departments.
Assistant Night Manager
Coquina on the Beach
Sarasota, FL
08.2014 - 08.2021
- Supervise and train front desk personnel to provide quality customer service
- Prioritize and delegate work responsibilities
- Prepare staff schedules
- Resume review and interviewing
- Onboarding of new staff
- Oversee guest arrivals and departures
- Handle specific customer requests and resolve issues
- Maintain office supplies.
Deli/Bakery Associate
Meijer
Ann Arbor, MI
10.2012 - 07.2014
- Prepare daily and weekly baking and deli orders, decorated cakes, and desserts for special occasions
- Operate the cooker and deep-fry grills to prepare for convenience food items, including prepared casseroles, deli meats and vegetable
- Maintain deli with stocked items and discard bad food items
- Prepared daily reports for management
- Unload and sort packaged items, and stock storage area
- Sliced, cut, and weigh items for customers’ orders
- Price mark weekly orders with on sale new advertisement
- Clean and sanitize entire work area.
Education
High School Diploma -
Plymouth Salem High
Skills
- Trained in Opera Operating system
- Multi-line Phone System
- Managing Reservations and Scheduling
- Providing Quality Customer Service
- MS: Word, Excel, PowerPoint
- Inquiry Response
- Staff Management
- Daily Shift Oversight
- Exceptional Customer Support
- Guest Check-In and Check-Out
- Concierge Services
- Conflict Managing
- Employee Management
- Staff Supervision
- Complaint Handling
- Administrative Tasks
- Decision-Making Capabilities
- Data Entry
Accomplishments
- I was recognized multiple times ar Art Ovation Hotel for my customer service skills through guest comments on GSS
Timeline
Front Office Supervisor
Art Ovation Hotel
10.2022 - Current
Front Desk Lead
Lido Beach Resort
08.2021 - 09.2022
Assistant Night Manager
Coquina on the Beach
08.2014 - 08.2021
Deli/Bakery Associate
Meijer
10.2012 - 07.2014
High School Diploma -
Plymouth Salem High
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