Andrea Swanson
Las Vegas,Nevada
Summary
Experienced account management professional with a proven track record in client relations, strategic planning, and driving revenue growth. Adept at fostering team collaboration and consistently achieving results while remaining adaptable to changing business needs. Skilled in relationship building, negotiation, and project management, renowned for reliability, effective communication, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Key Account Manager
Cork Distributors
01.2023 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
- Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Implemented strategic sales plans targeting specific demographics, resulting in higher market penetration rates.
- Worked closely with suppliers to ensure timely delivery of orders while maintaining high-quality standards throughout transportation process.
- Boosted revenue through effective negotiation of pricing structures and sales contracts with vendors.
- Coordinated with event planners to secure sponsorships or partnerships for various wine-related events, leading to increased exposure for the company and its products.
- Improved inventory management processes within assigned territories to prevent stock shortages or overages while maximizing profitability.
- Managed a diverse portfolio of wines, consistently meeting or exceeding monthly sales targets set by the company.
Gourmet Food Server
Bardot Brasserie, Aria Casino & Resort
12.2014 - 01.2023
- Boosted overall dining experience through timely, attentive, and professional food service to guests.
- Maximized revenue potential by managing high volume reservations while accommodating walk-in diners whenever possible.
- Demonstrated extensive knowledge of gourmet dishes, ingredients, and preparation techniques to enhance the guest''s experience.
- Elevated the overall dining experience by anticipating guest needs before they arose and addressing them promptly.
- Collaborated with chefs and kitchen staff for seamless communication in fulfilling special requests or dietary restrictions.
- Contributed to increased sales by upselling premium menu items and suggesting complementary wine pairings to guests.
- Enhanced customer satisfaction by providing personalized service and tailored recommendations based on individual preferences.
- Acted as a liaison between guests and management, relaying feedback to improve service quality and address any concerns that arose during their visit.
- Assisted in inventory management by monitoring stock levels of gourmet ingredients, beverages, and supplies for efficient restaurant operations.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas for improvement, and supporting fellow staff members as needed.
- Ensured guest satisfaction through consistent follow-up on food quality, portion sizes, and overall experience during the meal.
- Trained new servers in menu knowledge, customer service techniques, and company policies to ensure a consistent level of quality across all team members.
- Streamlined table turnover rates through efficient multitasking abilities during peak hours of operation.
- Exhibited exceptional multitasking abilities by simultaneously managing multiple tables with varied dining preferences and needs.
- Provided exceptional support during special events such as wine tastings or private parties that required meticulous attention to detail.
- Resolved customer issues promptly and professionally to maintain positive relationships with patrons and encourage repeat business.
- Maintained impeccable cleanliness and organization standards within the dining area, ensuring a welcoming atmosphere for patrons.
- Ensured prompt delivery of beautifully presented dishes by coordinating with culinary staff regarding meal timing and specific plating instructions.
- Developed lasting rapport with regular clientele through attentive listening skills and genuine interest in their experiences at our establishment.
- Stayed current on industry trends through ongoing education in fine dining etiquette, gourmet cuisine innovations, and regional wine characteristics.
Gourmet Food Server
Comme Ca, Cosmopolitan Casino & Resort
12.2010 - 12.2014
- Boosted overall dining experience through timely, attentive, and professional food service to guests.
- Maximized revenue potential by managing high volume reservations while accommodating walk-in diners whenever possible.
- Demonstrated extensive knowledge of gourmet dishes, ingredients, and preparation techniques to enhance the guest''s experience.
- Elevated the overall dining experience by anticipating guest needs before they arose and addressing them promptly.
- Collaborated with chefs and kitchen staff for seamless communication in fulfilling special requests or dietary restrictions.
- Contributed to increased sales by upselling premium menu items and suggesting complementary wine pairings to guests.
- Enhanced customer satisfaction by providing personalized service and tailored recommendations based on individual preferences.
- Acted as a liaison between guests and management, relaying feedback to improve service quality and address any concerns that arose during their visit.
- Assisted in inventory management by monitoring stock levels of gourmet ingredients, beverages, and supplies for efficient restaurant operations.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas for improvement, and supporting fellow staff members as needed.
- Ensured guest satisfaction through consistent follow-up on food quality, portion sizes, and overall experience during the meal.
- Trained new servers in menu knowledge, customer service techniques, and company policies to ensure a consistent level of quality across all team members.
- Streamlined table turnover rates through efficient multitasking abilities during peak hours of operation.
- Exhibited exceptional multitasking abilities by simultaneously managing multiple tables with varied dining preferences and needs.
- Provided exceptional support during special events such as wine tastings or private parties that required meticulous attention to detail.
- Resolved customer issues promptly and professionally to maintain positive relationships with patrons and encourage repeat business.
- Maintained impeccable cleanliness and organization standards within the dining area, ensuring a welcoming atmosphere for patrons.
- Ensured prompt delivery of beautifully presented dishes by coordinating with culinary staff regarding meal timing and specific plating instructions.
- Developed lasting rapport with regular clientele through attentive listening skills and genuine interest in their experiences at our establishment.
- Stayed current on industry trends through ongoing education in fine dining etiquette, gourmet cuisine innovations, and regional wine characteristics.
Director of Restaurant Operations
Rick Moonen's RM Seafood, Mandalay Bay
03.2008 - 12.2010
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
- Determined equitable distribution of funds among [Number] locations.
- Championed sustainability initiatives within the organization, reducing waste and promoting eco-friendly practices throughout restaurant operations.
- Streamlined restaurant operations for increased efficiency and reduced costs by revamping staffing schedules and inventory management practices.
- Overhauled front-of-house operations for improved guest experiences, including staff training in customer service best practices and updated reservation systems.
- Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
- Increased revenue through strategic partnerships, marketing campaigns, and promotional events targeting local clientele.
- Created a culture of continuous improvement by regularly soliciting feedback from guests and staff alike, fostering open communication channels throughout the organization.
- Ensured compliance with all health department regulations, maintaining consistently high scores on safety inspections.
- Evaluated industry trends and competitor activities to identify opportunities for growth or improvement within our own restaurant portfolio.
- Oversaw the successful opening of new restaurant locations from site selection to grand opening events, ensuring smooth transitions into profitable establishments.
- Managed vendor relationships to secure high-quality products at the most competitive prices while maintaining strong professional relationships.
- Collaborated with the executive chef to develop new menu offerings, driving increased customer interest and repeat business.
- Drove operational improvements by conducting regular audits of restaurant processes, identifying areas for enhancement, and implementing solutions accordingly.
- Designed strategy and action plans with aggressive timelines for implementation.
- Implemented an employee recognition program to celebrate achievements, motivate staff, and encourage continued excellence in service delivery.
- Improved team performance with regular training sessions, performance evaluations, and targeted coaching plans.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Graduate -
Harry D. Jacobs High School
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Sales lifecycle management
- Account management
- Customer rapport
- Account development
- Revenue generation
- Account retention
- Consultative selling
- CRM software proficiency
Timeline
Key Account Manager
Cork Distributors
01.2023 - Current
Gourmet Food Server
Bardot Brasserie, Aria Casino & Resort
12.2014 - 01.2023
Gourmet Food Server
Comme Ca, Cosmopolitan Casino & Resort
12.2010 - 12.2014
Director of Restaurant Operations
Rick Moonen's RM Seafood, Mandalay Bay
03.2008 - 12.2010
High School Graduate -
Harry D. Jacobs High School
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