Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea S. Williams

Round Rock,TX

Summary

Assists Heads of Departments by managing schedules, workflow, and special projects. More than 25 years experience in student/child triaging and troubleshooting day-to-day challenges. Excellent customer service and public relations experience. Promoted time-and-again due to a strong commitment to excellence. Notable background in working in urban and diverse environments. Clear communicator, both in written and oral forms. Maintain control under stress.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

Community Options, Inc.
01.2025
  • Provide direct care to individuals with intellectual and developmental disabilities.
  • Assist with daily routines including cleaning, cooking, feeding, medication administration, and maintaining personal hygiene.
  • Monitor the health and medical needs of individuals and immediately report any concerns.
  • Assist with the learning and development of independent and community based skills.
  • Participate with individuals in community, social, and recreational activities.
  • Drive individuals to medical appointments and activities in the community.
  • Ensure program documentation and billable records are completed accurately and timely.
  • Build a support network for individuals by developing and maintaining relationships with community members, businesses, and families.
  • Additional tasks and responsibilities may be assigned.
  • Employees must cooperate with the license and department staff in any inspections, inquiry, or investigation.

Paraprofessional, Special Education - Wolf Creek Elementary School

Maxim Healthcare Group
01.2022
  • Assists the teacher in the preparation of educational materials for students.
  • Works individually with Exceptional students and/or in small groups to help reinforce learning objectives.
  • Assists with all aspects of the daily routine, including distributing and collecting supplies, keeping attendance records, and grading quizzes as assigned.
  • Participates in lunchroom, serving meals and snacks, monitor recess, hall-monitoring, and bus
  • Prepare and maintain bulletin boards for classrooms and various areas of instruction.

ECS Adaptive Paraprofessional

Fayette County Public Schools
01.2022 - 01.2023
  • Demonstrate prompt and regular attendance
  • Maintain the confidentiality of all student records, reports and other documentation
  • Assist Lead Teacher with the development and organization of appropriate instructional materials for usage for Exceptional students and their various progressional needs.
  • Provide small group and/or individualized instruction to students in accordance with lesson plans developed by the Lead teacher
  • Assist with assessment of student performance (standardized and non- standardized testing) and other record keeping tasks.

Daycare Assistant Teacher

New Change Early Learning Center
01.2021 - 01.2022
  • Teach age appropriate concepts and lessons for classroom demands.
  • Ensure the health and safety of the children at all times.
  • Become familiar with the Curriculums (ABBEKA, Everyday Mathematics, Rigby Reading & Writing).
  • Support with overseeing the health, care, and safety of each child.
  • Studies to become more proficient and knowledgeable of child backgrounds and classroom activities
  • Follows the guidelines of State-wide Manual, and the rules and regulations of the Early Learning Center and learning principles.

PSE MAIL PROCESSING CLERK

UNITED STATES POSTAL SERVICE
01.2020 - 01.2021
  • On a rotation basis, performs all of the following duties, loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
  • Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
  • Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
  • Follows established safe work methods, procedures and safety precautions while performing all duties.

Lead Security Employee Screener

DELTA GLOBAL SERVICES – DGS-UNIFI
01.2020 - 01.2020
  • Trusted to stand in as supervisors’ backup. Monitor daily operations at multiple sites. Onboard new employees. Use Randomizer software for intake and daily reporting. Produce and post daily traffic and activity log. Respond quickly to build emergencies, such as firearm and weapons incidents. Conduct random screenings in daring situations.
  • Interviewed for Officer position and hired as Lead due to strong backgrounds in attention to detail and in customer service.
  • Lead and supervise a 9-member team. Ensure members comply with security policies and procedures. Take corrective action, as necessary.
  • Step in to fulfill supervisor duties due to manager shortage during Covid-19 pandemic.
  • Enforce security by screening 60 to 115 airport administrators and employees per day for guns, knives, explosives, drugs, and infectious substances.
  • Train employees to follow ‘Order of Calling’ to respond to urgent situations without fear or hesitation.
  • Promptly handle criminal and suspicious activities. Create concise reports to inform administration.

Paraprofessional

THE JOSEPH SAM SCHOOL
01.2019 - 01.2020
  • Follow through with principal and teacher expectations. Share ideas with grade-level teachers to support student development and progression. Stay educationally aware by attending training, workshops, and conferences.
  • Interviewed for Substitute Teacher position and hired as Paraprofessional due to background of exceptional people skills and commitment to education.
  • Assist in generating ideas and implementing school-wide initiatives.
  • Add creativity to curricular activities to keep students interested and engaged.
  • Keep accurate data of students’ learning outcomes and behavioral challenges.

Lobby Attendant to Housekeeping Office Coordinator

OMNI HOTELS AND RESORTS
01.2019 - 01.2019
  • Meet deadlines in preparation of special events. Inspected guest rooms and public areas for readiness and maintenance.
  • Promote within 6 weeks from Lobby Attendant to Housekeeping Office Coordinator because of good people and prioritization skills.
  • Work closely with the general manager, concierge, security, and engineering to resolve guest complaints. Conducted follow-ups with guests to ensure satisfaction.

Baggage Handler, Ramp Agent, Cargo Customer Service, Mail Agent

DELTA GLOBAL SERVICES – DELTA AND ALASKA AIRLINES
01.2018 - 01.2019
  • Scheduled cargo pickup by contacting vendors and claims department to resolve issues with shipments.
  • Organized and maintained records of goods shipped. Ensured on-time connections by guiding incoming and departing aircraft.
  • Accurately entered customer information in an online system to be sure cargo, such as pets, caskets, human organs and remains were routed to proper destinations – the first time.
  • Build a strategy for meeting deadlines more efficiently.
  • Saved money for the company by avoiding ‘baggage missed flight’ fees.

Administrative Assistant – Customer Benefits

EMPLOYEE RETIREMENT SYSTEM
01.2018 - 01.2018
  • Screened calls, visits, and mail. Performed basic bookkeeping and accounting on inquiries. Maintained confidentiality.
  • Planned and organized meetings and events.
  • Organize, produce, and securely store documents, reports, and data for departments and clients

Substitute Teacher

ACELERO LEARNING
01.2016 - 01.2016
  • Assisted teachers with improving student performance. Coordinated teacher-parent conferences.
  • Encouraged parent involvement. Supported development of family-child relationships.
  • Created and maintained students’ learning and behavioral records.

Group Leader to PreK Teacher [Extended Day Program] Substitute Teacher to Educational Associate

PFLUGERVILLE INDEPENDENT SCHOOL DISTRICT
01.2012 - 01.2015
  • Assist with personal care, tube feeding, toileting, lifting/transferring or physical contaminants of students.
  • Implement an IEP academic and behavior plan for students in a variety of settings.
  • Adapt classroom activities, assignments, and/or materials under the direction of the teacher to provide an opportunity for all special education students to participate in classroom activities.
  • Provide SMA verbal de-escalation techniques and/or physical contaminants as required.
  • Confer with certified teachers and school-based therapists on a regular basis to assist and instruct students with special needs, evaluating student progress and behavioral plans.
  • Monitor special education students to ensure a safe and positive learning environment (e.g. lunch, playground/outside, special areas, restroom, hallways, field trips.
  • Participate in meetings, program workshops, and seminars (e.g. in-service, training, special events, etc.)
  • Maintain daily documentation on instruction and/or behavior, collect data on student academic and behavioral progress, and perform clerical functions.

Education

College Course - English Beginners Creative Writing

Austin Community College
Austin, TX

High School Diploma - undefined

Crockett High School
Austin, TX

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support

Timeline

Direct Support Professional

Community Options, Inc.
01.2025

Paraprofessional, Special Education - Wolf Creek Elementary School

Maxim Healthcare Group
01.2022

ECS Adaptive Paraprofessional

Fayette County Public Schools
01.2022 - 01.2023

Daycare Assistant Teacher

New Change Early Learning Center
01.2021 - 01.2022

PSE MAIL PROCESSING CLERK

UNITED STATES POSTAL SERVICE
01.2020 - 01.2021

Lead Security Employee Screener

DELTA GLOBAL SERVICES – DGS-UNIFI
01.2020 - 01.2020

Paraprofessional

THE JOSEPH SAM SCHOOL
01.2019 - 01.2020

Lobby Attendant to Housekeeping Office Coordinator

OMNI HOTELS AND RESORTS
01.2019 - 01.2019

Baggage Handler, Ramp Agent, Cargo Customer Service, Mail Agent

DELTA GLOBAL SERVICES – DELTA AND ALASKA AIRLINES
01.2018 - 01.2019

Administrative Assistant – Customer Benefits

EMPLOYEE RETIREMENT SYSTEM
01.2018 - 01.2018

Substitute Teacher

ACELERO LEARNING
01.2016 - 01.2016

Group Leader to PreK Teacher [Extended Day Program] Substitute Teacher to Educational Associate

PFLUGERVILLE INDEPENDENT SCHOOL DISTRICT
01.2012 - 01.2015

High School Diploma - undefined

Crockett High School

College Course - English Beginners Creative Writing

Austin Community College

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Andrea S. Williams