Andrea Szweda

A compassionate and motivated intern therapist currently completing graduate training in counseling, with experience supporting individuals facing emotional, behavioral, and relational challenges. Skilled in building strong therapeutic alliances, practicing active listening, and applying evidence-based interventions under professional supervision. Committed to providing culturally responsive, ethical, and client-centered care while continuing to develop clinical skills in assessment, treatment planning, and therapeutic interventions. Passionate about helping clients build coping strategies, improve well-being, and achieve personal growth.

With a diverse range of skills and experience, successfully managed various financial tasks including processing refunds and debtor overpayments, conducting client audits, and handling court document checks. Responsible for processing deposits for a law firm, managing debtor and client payments, and utilizing QuickBooks for efficient financial management. Excelled in the interview process, hiring and terminating staff, as well as training them on different systems and products. Strong background in auditing reports such as profit and loss reports, new and existing client analysis, sales transactions, and productivity reports. Proficient in handling all transactions trained tellers on. Certified bartender and mixologist with deep understanding of alcohol awareness regulations enforced by the Department of Liquor License and Control. Exceptional customer service skills with experience as a cashier and front line teller, honing sales training abilities and developing a strong sense of concierge service.

• American Counseling Association
• American Association for Marriage and Family Therapy

• Stay at home mom, 06/22/2014, current
• Bookkeeper, Bursey & Associates, P.C., Tucson, AZ, 03/07/2011, 03/2013, Responsible for a variety of duties to include: Preparing and processing the law firm's deposits, Transfer between the different depository accounts, Ensure employers receive W-9 forms when requested, Remit monies to various clients, Enter client invoices into company data system as well as QuickBooks, Audit invoices to ensure payment, Enter court documentation, Write refund and overpayment checks, Scan multiple high volume sensitive documents, prepare training notes for other employees, Maintain office reward program, Maintain petty cash, Operate employee key fob system and time clock, Monitor and correct employee timesheets, Prepare all documentation for new hires before there was an HR department, Maintain and replenish all office supplies, Manually process debtor payments face to face, Ensure all Currency Transaction Reports were processed correctly and sent off to the IRS in the provided time frame.
• Branch Manager, Pacific Rim Alliance dba Checkmate, Sierra Vista, AZ, 10/01/2008, 01/05/2011, Responsible for interview process, hiring and terminating of staff, training staff on different systems and products, responsible for testing alarm system monthly, distributing employee access keys and passwords, and teller drawers. Responsible for coordination with local law enforcement as required. Responsible for security of and contents of vault, which contained not only currency in the range of tens of thousands of dollars, but also Privacy Act data and financial information on customers and storage of gold. Additionally responsible for opening and locking up store. Responsible for setting and distributing the safe combo. Manager duties included: reconciling daily paperwork from previous day's store transactions, auditing of all reports including but not limited to profit and loss reports, new clients, existing clients, sales transactions, and productivity reports. Audits were performed to assess suspicious activity, fraudulent activity, patterns of behavior, and conduct inventory. In charge of maintaining supplies and restocking supplies. Responsible for building maintenance, in the form of researching and executing contracts with maintenance workers around town for a variety of services. Responsible for upkeep of various spreadsheets and plans on how to eliminate profit loss, overages and shortages, system errors, and operational cost estimates. In charge of keeping records of, as well as conducting, transactions for testing and buying gold products, prepaid credit cards, Western Union, and taxes. Self trained in products such as Payday loans, Signature Loans, Taxes, Western Unions, Prepaid Cards, Title Loans, and Money orders to name a few, additionally responsible for educating and training the rest of the staff. I processed title loans as well as kept record of them and audited them for inconsistencies and accuracy. Ultimately responsible for all store procedures and policies, as well as ensuring staff is aware of and abiding by store procedures and State and Federal Laws. Held Staff meetings to cover such topics as new policies, reiterate existing policies, touch on areas that needed correction, and praise areas that were corrected.
• Bartender, Indigo Joe's, Gilbert, AZ, 01/07/2007, 12/07/2007, Prepare and set up bar area, taking orders and serving customers, taking payments. Catered to customer's needs and maintained tabs for servers and customers. Ensured that the bar area was compliant with local, State, and Federal laws. Maintained a log of tips for tax purposes and split those tips with other employees as required.
• Bartender, Fox and Hound, Gilbert, AZ, 01/06/2007, 01/06/2007, Prepare and set up bar area, taking orders and serving customers, taking payments. Catered to customer's needs and maintained tabs for servers and customers. Ensured that the bar area was compliant with local, State, and Federal laws. Maintained a log of tips for tax purposes and split those tips with other employees as required.
• Bartender, Holiday Inn, Mesa, AZ, 11/05/2005, 01/06/2006, Prepare and set up bar area, taking orders and serving customers, taking payments. Catered to customer's needs and maintained tabs for servers and customers. Ensured that the bar area was compliant with local, State, and Federal laws. Maintained a log of tips for tax purposes and split those tips with other employees as required. Prepare and deliver room service orders.
• CSA I/ Teller, Bank One, Louisville, KY, 07/02/2005, 09/05/2005, Completed customers' transactions in accordance with State and Federal Law, tended cash dispensers, greeted customers, trained incoming employees on policies and procedures, relevant State and Federal Laws, how to use the cash dispensers, and how to handle sensitive information as well as interactions with customers.
• Receptionist, Cut-Rite Construction, Sierra Vista, AZ, 03/02/2002, 04/02/2002, Answered phones, scheduled client appointments with the builder for client negotiations, duplicated blue-prints, paperwork, filing.
• Customer Service Associate, Dillard's, Inc., Sierra Vista, AZ, 08/01/2001, 12/01/2001, Sales Associate, cashier.
• Customer Service Associate, Sears, Roebuck and Co., Sierra Vista, AZ, 08/00/2000, 08/01/2001, Sales Associate, cashier.
• Cashier, Wendy's Old Fashioned Hamburgers, Sierra Vista, AZ, 07/99, 07/00, Cashier, drive thru, grill, sandwich maker.