Andrea Talley
Houston,US
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
Work History
Receiver
Compass Group USA
01.2023 - Current
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Sorted and delivered materials to different work areas and staff.
Housekeeping Supervisor
Holiday Inn Express
08.2022 - 03.2023
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
Assistant General Manager
Holiday Inn Express
06.2018 - 03.2020
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Improved operational workflows, resulting in smoother running of establishment.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Front Office Manager
Staybridge Suites Hotel
06.2017 - 07.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Education
Certificate - Project Management
Lone Star College
Houston, TXCertification - Business Management
Texas School of Business
Houston, TX08.2008
Skills
- Shipping and receiving
- Customer service
- Product inspection
- Record preparation
- Inventory restocking
- Leadership qualities
- Team player attitude
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Receiver
Compass Group USA
01.2023 - Current
Housekeeping Supervisor
Holiday Inn Express
08.2022 - 03.2023
Assistant General Manager
Holiday Inn Express
06.2018 - 03.2020
Front Office Manager
Staybridge Suites Hotel
06.2017 - 07.2019
Certificate - Project Management
Lone Star College
Certification - Business Management
Texas School of Business