Andrea Tanner
Orlando,FL
Summary
Customer service professional with over 9 years of experience in the hospitality industry, including fine dining at Michelin-recommended restaurants. Proven ability to deliver exceptional guest experiences and solve problems in high-pressure environments. Expertise in building strong relationships with diverse clientele from around the world. Committed to continuous growth and development within the hospitality sector.
Overview
21
21
years of professional experience
Work History
Fine Dining Server and Trainer
Walt Disney World
Orlando, FL
01.2012 - Current
- Company Overview: Topolino’s Terrace, The Riviera Resort. Citricos, The Grand Floridian. Flying Fish, Boardwalk Inn.
- Engaged guests through personable interactions, elevating dining experiences with expert menu guidance.
- Maintained extensive knowledge of menu offerings, ingredients, and wine pairings to ensure exceptional service.
- Trained and mentored new employees on service standards, promoting smooth operations and high-quality delivery.
- Supported staff in providing consistent, high-level service across diverse dining environments.
- Delivered outstanding guest service by warmly welcoming patrons and anticipating their needs.
- Fostered a professional atmosphere aligned with company standards to enhance guest satisfaction.
- Promoted a culture of excellence through ongoing training and development of service procedures.
Banquet and Event Services
Walt Disney World
Orlando, FL
01.2010 - Current
- Executed setup, breakdown, and service of banquet events, delivering exceptional guest service.
- Adapted swiftly to changing banquet demands, providing food service, bartending, and guest support.
- Collaborated with teams to accommodate special requests, ensuring seamless guest-focused events.
Bartending
Walt Disney World
Orlando, FL
01.2005 - 12.2012
- Exhibited exceptional adaptability across diverse Walt Disney World environments, including high-volume restaurants and themed lounges.
- Guided guests through curated drink menus, providing expert recommendations to elevate guest experiences.
- Delivered attentive service while accurately taking orders, ensuring guests felt welcomed and valued.
- Maintained a clean, organized bar to support efficient, high-quality service delivery.
- Adapted swiftly to changing banquet requirements, collaborating with teams to fulfill special requests.
- Secured all financial transactions and managed bar inventory to prevent discrepancies.
Education
BA - Hospitality Management
University of Central Florida
Level 1 -
Sommelier
Skills
- Conflict resolution and problem solving
- Effective verbal and written communication
- Team collaboration
- Point-of-sale operation and cash handling
- Time management and multitasking
- Customer relationship management
- Detail-oriented
Timeline
Fine Dining Server and Trainer
Walt Disney World
01.2012 - Current
Banquet and Event Services
Walt Disney World
01.2010 - Current
Bartending
Walt Disney World
01.2005 - 12.2012
Level 1 -
Sommelier
BA - Hospitality Management
University of Central Florida
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