Andrea Taylor
Visalia
Summary
Dynamic administrative professional, excelling in document organization and customer relationship management. Adept at enhancing workflows and resolving conflicts, I bring strong problem-solving skills and meticulous attention to detail to drive operational efficiency and support executive management effectively.
Overview
7
7
years of professional experience
Work History
Adminstrative Assistant
Pacific Employers
Visalia
01.2021 - 08.2021
- Managed scheduling and appointment coordination for team members and clients.
- Maintained organized filing system for documents and correspondence.
- Communicated with clients via phone and email to address inquiries promptly.
- Utilized software tools for data entry and record-keeping tasks efficiently.
- Collaborated with team members to improve administrative processes and workflows.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
Assistant Manager/Event Coordinator
City Line Bar and Grill
Albany, New York
08.2014 - 08.2019
- Coordinated employee training sessions to enhance team skills.
- Handled customer inquiries and resolved service issues promptly.
- Maintained accurate records of sales transactions and inventory levels.
- Collaborated with team members to improve workflow efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored compliance with company policies and safety procedures.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH04-2021
Master of Science - Secondary Education
SUNY College At Plattsburgh
Plattsburgh, NY12-2010
Bachelor of Arts - English Language Arts
SUNY College At Plattsburgh
Plattsburgh, NY12-2010
Skills
- Document organization
- Customer relationship management
- Event coordination
- Compliance monitoring
- Problem solving
- Conflict resolution
- Reading comprehension
- Time management
- Effective communication
- Attention to detail
- Documentation and reporting
- Administrative operations
- Document control
- Recordkeeping
- Executive management support
- Data analysis and research
- Strategic planning
- Multi-task management
- Professional and polished presentation
Timeline
Adminstrative Assistant
Pacific Employers
01.2021 - 08.2021
Assistant Manager/Event Coordinator
City Line Bar and Grill
08.2014 - 08.2019
Master of Science - Human Resources Management
Southern New Hampshire University
Master of Science - Secondary Education
SUNY College At Plattsburgh
Bachelor of Arts - English Language Arts
SUNY College At Plattsburgh
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