Hi, I’m
Andrea Tellez
Professional Candidate
Aurora,IL
Summary
Motivated and adaptable professional eager to transition into a new field, driven by passion for continuous learning and a desire to broaden my skillset. Proven ability to quickly grasp new concepts, coupled with a strong work ethic and a dedication to delivering high-quality results with experience in advocating for social and economic well-being individuals as well as an abundant experience in varying data entry settings,
Overview
4
years of professional experience
Work History
VNA Healthcare
Family Case Manager
11.2022 - Current
Job overview
- Extensive experience in providing comprehensive support to over 40 clients a month, utilizing a client-centered approach to address their needs and challenges as well as strong communication and interpersonal skills while fostering trusting relationships with clients.
- Proven track record of effectively coordinating and collaborating with multidisciplinary teams, including therapists, doctors, and community resources to ensure holistic and individualized care for each client.
- Proficiently managed and maintained accurate and up-to-date client records for over 40 clients, through efficient data entry, ensuring the smooth flow of information and facilitating effective case management and meeting state regulated statistics.
Edward Elmhurst Health
Patient Care Companion
02.2022 - 08.2023
Job overview
- Extensive experience in providing vigilant monitoring and supervision to ensure the safety and well-being of crisis and high-risk patients in a fast-paced and unpredictable environments.
- Exceptional ability to remain calm under pressure and respond promptly to crisis situations, demonstrating strong problem-solving skills and the capacity to de-escalate tense or volatile situations effectively.
- Proven track record of establishing rapport and building trust with patients, utilizing empathy, active listening, and clear communication to provide emotional support and reassurance during challenging times
Recovery Centers Of America
Recovery Support Specialist
04.2021 - 01.2022
Job overview
- Successfully managed a caseload of 20+ clients per shift, providing individualized support and guidance in their recovery journeys
- Demonstrated exceptional organizational skills by efficiently completing data entry for each client during group therapy sessions, ensuring accurate and up-to-date records
- Effectively communicated and collaborated with other members of the medical team, including therapists, doctors, nurses and social workers, to coordinate and discuss clients' progress and treatment plans.
Sinha Clinic
Medical Office Assistant
08.2019 - 04.2021
Job overview
- Utilized electronic medical record (EMR) systems to input and update patient information as well as demonstrated strong organizational skills by maintaining accurate patient records and trusting relationships with over 15 patients per day.
- Acted as a liaison between patients and healthcare providers, efficiently relaying messages, scheduling consultations, and coordinating follow-up care
- Demonstrated proficiency in handling insurance claims and pre-authorization processes, ensuring accurate billing and reimbursement for medical services.
Education
Capella University Minnesota City, MN
Master of Science from Clinical Psychology
05.2001
University Overview
- Honoree of National Honors Society
Northern Illinois University DeKalb, IL
Bachelor of Arts from Psychology
05.2001
University Overview
- Honoree of Latino/Latin American Studies
Skills
Crisis Intervention
Data Analysis
Communication Management
Benefits Administration
Spanish Fluency
Community Outreach
Timeline
Family Case Manager
VNA Healthcare
11.2022 - Current
Patient Care Companion
Edward Elmhurst Health
02.2022 - 08.2023
Recovery Support Specialist
Recovery Centers Of America
04.2021 - 01.2022
Medical Office Assistant
Sinha Clinic
08.2019 - 04.2021
Capella University
Master of Science from Clinical Psychology
05.2001
Northern Illinois University
Bachelor of Arts from Psychology
05.2001