Andrea Terceros Balderrama
Alexandria,VA
Summary
Motivated assistant manager with 10 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jake’s Ice cream
Falls Church, VA
09.2021 - 01.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed Inventory
- Processed customer payments accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated daily sales totals to management team at end of shift.
- Assisted customers by providing product information and recommendations when necessary.
- Bank deposits and got any change for petty cash.
Administrative Assistant
R&A Construction Specialist Inc.
Alexandria , VA
05.2014 - 09.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processes payment invoices every two weeks
- Writes out checks every two weeks for employees
- Writes estimates/proposals for small repairs
- Maintains and categorizes business paperwork
- Fills out W-2's for employees
- Creates spreadsheets to track employee payment information
- Creates a digital library for all the paper documentation
- Creates a company logos
- Prints out blueprints for construction projects
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Education
Bachelor of Science - Business Management
George Mason University
Fairfax, VA05-2020
Associate of Applied Science - Business Administration
Northern Virginia Community College
Alexandria, VA12-2016
Skills
- Money Handling
- Microsoft Office expertise
- Social Media
- Written and verbal communication
- Bilingual
- Attention to detail
- conflict resolution
- Organizational skill
- Time Management
- Task Delegation
- Customer service and support
- Leadership
- Active listening
- Teamwork
Certification
Business Information Technology
- The curriculum is designed to teach the student the basics of business information technology .The courses in this career studies program provide foundations in basic business practices that can be applied to a variety of certificate and degree programs.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
Jake’s Ice cream
09.2021 - 01.2024
Administrative Assistant
R&A Construction Specialist Inc.
05.2014 - 09.2021
Bachelor of Science - Business Management
George Mason University
Associate of Applied Science - Business Administration
Northern Virginia Community College