Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Andrea Terpe

Andrea Terpe

Norwich,CT

Summary

Tribal Gaming Inspector with the Mohegan Tribe, adept at enhancing compliance and security within gaming environments. Proven ability to handle high-stress situations while implementing quality control measures, resulting in increased customer satisfaction. Skilled in surveillance analysis and effective communication, promoting responsible behavior gambling practices and ensuring fair play. Worked with Children in a Montessori Program in a Nursery School with children who were in special needs as well as those who were not.

Overview

26
26
years of professional experience

Work History

Tribal Gaming Inpector

Mohegan Tribe
11.1998 - Current
  • Reviewed advertising materials used by casinos to ensure compliance with legal requirements regarding content accuracy.
  • Contributed to a safer gaming environment by monitoring surveillance systems closely for any suspicious activities or potential threats within the establishment.
  • Supported regulatory audits, gathering necessary documentation from relevant departments within the casino operation.
  • Improved overall customer experience by ensuring a fair and transparent gaming environment.
  • Maintained compliance with gaming regulations through thorough review and analysis of gaming operations.
  • Promoted responsible gambling practices by providing educational materials and resources for casino staff members and patrons alike.
  • Monitored cash handling procedures at casinos, identifying inefficiencies and recommending improvements for better financial management.
  • Evaluated slot machines and other electronic gaming devices for proper functioning, ensuring accurate payouts for patrons.
  • Collaborated with other inspectors and authorities in sharing knowledge, increasing overall effectiveness of the gaming inspection team.
  • Conducted detailed investigations to identify and resolve instances of fraud or cheating, preserving the integrity of the casino.
  • Implemented quality control measures, leading to an increase in customer satisfaction and trust in the fairness of games offered at casinos.
  • Played a crucial role in resolving disputes between patrons and casino operators, mediating situations fairly while upholding established rules and regulations.
  • Developed and maintained strong relationships with casino management to facilitate effective communication and collaboration.
  • Inspected table game equipment regularly, ensuring all components were in good working condition and adhering to regulatory requirements.
  • Provided comprehensive training for new inspectors, contributing to a skilled workforce capable of upholding industry standards.
  • Increased efficiency by streamlining gaming inspection processes and implementing new protocols.
  • Assisted in the licensing process for new casinos, reviewing applications thoroughly and conducting background checks as necessary.
  • Kept abreast of industry trends and regulatory changes by attending conferences, seminars, and workshops to maintain expertise in the field.
  • Identified areas requiring improvement during inspections, developing actionable plans that addressed identified issues effectively.
  • Enhanced security measures by collaborating with law enforcement agencies on various cases related to the gaming industry.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
  • Reviewed video surveillance footage.
  • Reviewed live and archived video surveillance footage for investigative purposes.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Identified illegal activities and alerted floor security personnel to address concerns.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
  • Monitored gambling activities for compliance with state and local regulations.

Education

Associate Of Arts And Sciences - Early Childhood Special Education

Three Rivers Tech College
Norwich, CT
05.1996

Skills

    Can handle stress environment

    Worked with Children in Nursery School (Montessori)

    Know a little Sign Language

Timeline

Tribal Gaming Inpector

Mohegan Tribe
11.1998 - Current

Associate Of Arts And Sciences - Early Childhood Special Education

Three Rivers Tech College

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