Andrea C. Teter
Port Neches,TX
Overview
8
8
years of professional experience
Work History
Billing Analyst
GFL Environmental
09.2022 - Current
- Produce centralized monthly billing metrics, revenue analysis & reporting
- Produce accurate bills for residential, temporary, and commercial customers
- Ensure Revenue is billed, Prevent and Track revenue leakage, take corrective/preventative action, and report on findings
- Communicate proactively with internal teams on revenue strategies and best practices
- Work closely with the Tower, PC Scale & JD Edwards System Support team, Financial Revenue Recognition Team including Branch Managers, Controllers, and the Credit & Collections Teams
- Ensure new business orders & information is entered accurately and timely though the billing process
- Assist in Cycle Level Loading
- Comply to Sarbanes Oxley; document processes as they relate to the Company Data Integrity & Revenue Stream
- Adhere to company Change Control Standards & Change Management
- Work with key Billing Vendor & associated contracts
- Provide phone support coverage support as required for the Tower billing function
- Conform in all respects with applicable laws, regulations, ordinances, and other orders and to all company policies, procedures, and directives from supervisors
Dispatcher
Milner Wrecker Service
09.2021 - 09.2022
- Work together with drivers, dispatchers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
- Dispatch high volume of incoming calls for emergency service, insurance companies, potential customers, and accounts
- Participates in feedback sessions with management to improve service level performance at customer sites, including high incidence
- Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times
- Work with route managers to establish and monitor productivity and safety targets for each driver
- Addresses any customer issues and/or provides resolution to problems that are within the scope of work or will, otherwise, engage management for help
- Monitor the workflow of dockets between teams that can impact your team
- Capture and drive improvements to ensure optimal workflow
Legal Intake Specialist
Ross & Matthews PC
03.2021 - 09.2021
- Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
- Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload
- Obtains pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally
- Respects client or patient dignity and confidentiality
- Displays the ability to communicate with others effectively, listen closely and convey points clearly
- Demonstrates excellent customer service skills and the ability to calm patients or clients who may be distraught
- Possesses the ability to adjust to constantly changing workloads
Dispatcher
Savants Collision Center
04.2020 - 03.2021
- Work together with drivers, dispatchers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
- Dispatch high volume of incoming calls for emergency service, insurance companies, potential customers, and accounts
- Participates in feedback sessions with management to improve service level performance at customer sites, including high incidence
- Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times
- Work with route managers to establish and monitor productivity and safety targets for each driver
- Addresses any customer issues and/or provides resolution to problems that are within the scope of work or will, otherwise, engage management for help
- Monitor the workflow of dockets between teams that can impact your team
- Capture and drive improvements to ensure optimal workflow
Administrative Assistant
P&P Trailer Sales
11.2019 - 03.2020
- Handling office tasks, such as submitting timely reports and preparing presentations/proposals as assigned
- Create and update records and databases with personnel, financial and other data
- Writing memos, correspondence, invoices, receipts, spreadsheets and other reports as needed
- Answer and transfer inbound calls and take detailed messages
- Handle all marketing websites including the company website and social media profiles
- Maintain polite and professional communication via phone, e-mail, and mail
- Greet and assist visitors
- Anticipate the needs of others in order to ensure their seamless and positive experience
Fraud Investigator/Credit Granting Clerk
Conn’s Corporate Office
11.2017 - 11.2019
- Work closely with internal functions including disputes, recoveries, customer service, and compliance
- Update account information through E-Oscar
- Effectively communicate with appropriate authorities to resolve fraud concerns
- Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone and email
- Conducting investigations into allegations of fraud committed by clients against our company
- Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations
- Preparing and coordinating field assignments to obtain relevant evidence and information
- Ensure confidentiality of all information collected during the investigation
- File and maintain fraud records, account, and inquiry deletions
- Answer questions and advise clients regarding fraudulent loans and transactions
- Answer inbound customer calls and discover the concern or issue of the client
Waitress
Dylan’s Bar and Grill
09.2017 - 01.2018
- Demonstrated strong teamwork and multitasking abilities
- Adhere to timing standards for products and services
- Properly maintaining, verifying, and balancing your own register
Sales Manager
American Income Life
Beaumont, USA
05.2017 - 08.2017
- Deliver customer service
- Providing employees clear guidelines and targeted goals
- Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing cases
Education
Associates - Accounting
Lamar Institute of Technology
04.2025
Tarrant County College
05.2022
Lamar Institute of Technology
05.2013
High School Diploma -
Hardin-Jefferson High School
01.2012
Skills
- Use Windows XP Operating System, Mac OS X including Microsoft Word, Excel, Power Point, Outlook, and Publisher software
- Experienced in customer service, 10 years
- Accurately type 60 words per minute
- Able to operate telephone, copy machine, money counter
- Comfortable in a stationary position for long periods of time
- Able to handle escalated situations, and comfortable resolving conflict
- Good organizational and multitasking skills
- A positive attitude and provide excellent customer service
- Punctual, positive attitude, friendly, polite, helpful, enthusiastic
References
Available upon request
Timeline
Billing Analyst
GFL Environmental
09.2022 - Current
Dispatcher
Milner Wrecker Service
09.2021 - 09.2022
Legal Intake Specialist
Ross & Matthews PC
03.2021 - 09.2021
Dispatcher
Savants Collision Center
04.2020 - 03.2021
Administrative Assistant
P&P Trailer Sales
11.2019 - 03.2020
Fraud Investigator/Credit Granting Clerk
Conn’s Corporate Office
11.2017 - 11.2019
Waitress
Dylan’s Bar and Grill
09.2017 - 01.2018
Sales Manager
American Income Life
05.2017 - 08.2017
Associates - Accounting
Lamar Institute of Technology
Tarrant County College
Lamar Institute of Technology
High School Diploma -
Hardin-Jefferson High School
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