Andrea Theyken
Lexington,KY
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
Work History
PCH Supervisor
Baptist Health Medical Group
11.2020 - Current
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Patient Access Coordinator
Baptist Health Medical Group
01.2019 - 11.2020
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Streamlined referral processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to patient accounts.
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Accounts Receivable Clerk
Central Internal Medicine
10.2011 - 01.2019
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Submitted cash and check deposits and generated cash receipts to record money received.
Education
Associate of Arts - General Education
Bluegrass Community And Technical College
Lexington, KY05.2002
Skills
- Quality Standards
- Priority Management
- Performance Motivation
- Payroll Preparation
- Supervising Employees
- Performance Tracking and Evaluations
- Resolving Complaints
- Staff Discipline
- Training and Development
- Leadership
Accomplishments
- Supervised team of 78 staff members.
- Collaborated with team of 78 agents in the development and growth of work from home.
Timeline
PCH Supervisor
Baptist Health Medical Group
11.2020 - Current
Patient Access Coordinator
Baptist Health Medical Group
01.2019 - 11.2020
Accounts Receivable Clerk
Central Internal Medicine
10.2011 - 01.2019
Associate of Arts - General Education
Bluegrass Community And Technical College