Andrea Thomas
Clovis,NM
Summary
Service-oriented Library Circulation Technician with proven success helping patrons and librarians with routine needs and special projects. Dependable managing library materials, forms and payments. Self-motivated and committed to fostering superior guest service through efficient operations.
Overview
10
10
years of professional experience
Work History
Test Administrator
Cyntell Military Contract
07.2023 - Current
- Enhanced test-taking experience by implementing efficient administration procedures.
- Ensured accurate test results by effectively monitoring and proctoring examinations.
- Maintained test integrity through thorough adherence to security protocols and guidelines.
- Improved testing environment by organizing and managing all necessary materials and resources.
- Updated members' test scores and personnel records via multiple systems and databases.
- Maintained and implemented pay actions and calculated pay bonuses in accordance with policy.
Circulation Technician
Cannon AFB Library
08.2022 - 07.2023
- Worked with a small team to maintain and operate the air force base library
- Maintained a cleaning and maintenance schedule and occasionally took lead in opening and closing procedures
- Handled all front-of-house library circulation duties such as receiving new stock, maintaining the current collection, checking in and out collection items to patrons; as well as managing patrons' accounts, registering new patrons, and handling any issues that patrons may have
- Took lead on managing damage reports, repairing collection items if possible, and obtaining replacement items
- Designed, built, and ran library programs for children and adults
- Designed, built, and maintained monthly book displays.
Assistant Store Manager
Spirit Halloween
01.2016
- Trained and supervised ten employees, delegating various tasks while maintaining high efficiency and safety standards
- Stocked, cleaned, and maintained the sales floor as well as back rooms and loading areas
- Managed product inventories and maintained departmental stock orders
- Accurately followed all opening and closing procedures including but not limited to: personnel management, security operations, clerical operations, data entry, and money handling.
Department Manager
Hobby Lobby
09.2013 - 04.2014
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
- Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Education
Associate of Science - Biotechnology -
Rowan College of Burlington County
Mount Laurel, NJ01.2021
Bachelor of Arts - History -
University of St. Thomas
Houston, TX01.2013
Associate of Arts -
Lonestar College
Kingwood, TX01.2009
Skills
- Research
- Data entry
- Customer Service
- Time Management
- Team Collaboration
- Reference assistance
- Policy Implementation
- Program Promotion
- Reading and Teaching
- Database management
- Shelving organization
- Event Planning
Volunteer Work
Philalandmarks Historic House Museums, Philadelphia PA.
Docent, Educator, Conservator 2019-2020, 100+ hours.
Curated extant historical documents and artifacts and created educational displays and tour routines for the public, which generated additional revenue for the museum. Led educational tours of historic sites. Worked with ten staff members and 3 board members to maintain historic sites and artifacts. Hosted 'Grumblethorpe Youth Volunteers', and facilitated 32 urban gardening and community events, enabling 20+ children to receive gardening and history education.
Gray’s Harbor Historical Seaport Museum, Aberdeen WA
Lady Washington Sailing-Ship Crewmember 2018, 300+ hours.
Ensured exceptionally high safety standards while operating, maintaining and cleaning a sailing ship as part of a 11 person volunteer crew. Taught both children and adults about the daily life of an 18th century sailor by setting up and operating multiple interactive education stations on-board the ship. We even got to fire the cannons on special occasions!
Languages
French
Limited Working
Timeline
Test Administrator
Cyntell Military Contract
07.2023 - Current
Circulation Technician
Cannon AFB Library
08.2022 - 07.2023
Assistant Store Manager
Spirit Halloween
01.2016
Department Manager
Hobby Lobby
09.2013 - 04.2014
Associate of Science - Biotechnology -
Rowan College of Burlington County
Bachelor of Arts - History -
University of St. Thomas
Associate of Arts -
Lonestar College
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