Andrea Thomas
Anoka,USA
Summary
Customer Service Specialist with 3 years of administrative support and 8 years of customer service experience. Delivered effective communication and problem-solving through phone, email, and in-person interactions, ensuring adherence to protocols and business rules. Managed data entry and database tasks, maintaining accuracy and efficiency in response to customer needs.
Overview
12
12
years of professional experience
Work History
Pet Sitting/House Cleaning
Self Employed
01.2022 - Current
- Tailored experiences to address unique client needs, enhancing satisfaction and loyalty
- Addressed customer queries and transactions with courtesy, ensuring positive interactions
- Resolved issues with knowledgeable and friendly service, fostering high customer satisfaction
- Employed creative thinking to develop innovative solutions to challenges.
- Balanced workload and prioritized tasks
- Used customer input to analyze and evaluate issues
- Provided accurate information about products and services
Operations Associate
Bluestone Physician Services
01.2019 - 01.2022
- Applied knowledge of health insurance and understanding of patient care and computer proficiency with email, fax, word processing, spreadsheets, and databases to support a team of registered nurses and licensed social workers including:
- Updated information in the Medicaid Management Information System through data entry.
- Submitting authorizations to health plans
- Mailed letters and care plans to members and guardians to ensure timely communication.
- Documenting in an electronic medical record; and
- Mailed letters and care plans promptly to members and guardians.
- Scheduled and reserved conference rooms to facilitate meetings effectively.
- Resolved inquiries and complaints through telephone, in-person, and email communications with members and advisors.
Bartender
American Legion
01.2015 - 01.2019
- Supported inventory management by conducting regular counts and placing orders for food and supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer concerns and conflicts.
- Organized and executed special events to attract customers and increase revenue.
- Planned and coordinated special events to boost customer numbers and profits.
- Addressed and resolved customer concerns to enhance satisfaction and loyalty.
Bank Teller
MidWestOne Bank
01.2016 - 01.2017
- Trained staff on EZ Teller and word processing to enhance operational efficiency
- Utilized computer, facsimile, and data entry systems to streamline daily operations
- Processed cash transactions accurately to ensure secure handling of funds
- Maintained bank and customer confidentiality
- Executed cash transactions to ensure customer satisfaction
- Acquired proficiency in EZ Teller and word processing to enhance productivity.
Education
English and Communications -
College of Saint Scholastica
Duluth, MNSkills
- Pet care guidelines
- Pet care scheduling
- Client record management
- Customer service skills
- Conflict resolution
- Communication skills
- Writing skills
- Creative problem-solving
- Detail oriented
- Adaptability
- Independent work
- Interpersonal skills
Timeline
Pet Sitting/House Cleaning
Self Employed
01.2022 - Current
Operations Associate
Bluestone Physician Services
01.2019 - 01.2022
Bank Teller
MidWestOne Bank
01.2016 - 01.2017
Bartender
American Legion
01.2015 - 01.2019
English and Communications -
College of Saint Scholastica