ANDREA THOMPSON
Big Pine Key,USA
Summary
Dynamic professional with extensive experience at Coldwell Banker Schmitt Real Estate, excelling in compliance review and customer service. Proven ability in data entry and record keeping, coupled with strong attention to detail. Adept at managing office operations and enhancing client interactions, ensuring seamless transaction processes and effective communication.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Office Manager
Coldwell Banker Schmitt Real Estate Big Pine Office
Big Pine Key, USA
01.2024 - Current
- Compliance review of Real Estate Transactions, making sure required documents are present in all steps of the transaction
- Process escrow deposits, rental income, referral payments into correct accounts
- Maintain weekly Production reports of transactions
- Greet potential Real Estate clients that come into the office, answer incoming phone calls, and direct them to the appropriate agents/staff
- See to the daily operations of the office, ordering supplies, signage for agents, making sure equipment is in working order
Customer Service Representative
Marathon Veterinary Hospital
Marathon, USA
06.2023 - 12.2023
- Greeted patients upon arrival, facilitating efficient time management for exam room access.
- Answered calls promptly to schedule wellness and illness visits for patients.
- Updated and processed medical records as necessary to ensure accuracy.
- Managed invoicing process for services rendered to enhance financial tracking.
- Processed medication refills to support patient care needs.
- Requested medication authorizations from appropriate doctors to ensure timely treatment.
- Communicated with clients via phone and email regarding appointment requests and confirmations.
- Coordinated medication refill requests to streamline patient prescription management.
Cashier
Hobby Lobby
Hanford, USA
06.2020 - 04.2021
- Resolved customer inquiries regarding store policies and concerns.
- Executed cash, card, and check transactions to finalize customer purchases.
- Restocked and organized merchandise in front lanes to enhance presentation.
- Operated cash register to ensure accurate and efficient transaction recording.
- Welcomed customers and assessed individual needs for tailored assistance.
- Conducted cash drawer counts at shift start and end to ensure accuracy.
Aviation Ordnanceman
US Navy
, USA
10.2008 - 01.2012
- Collaborated with crew members in high-pressure, dynamic environments to ensure mission success.
- Serviced and handled weapons and ammunition for F18 Legacy and F18 Super Hornet aircraft.
- Maintained comprehensive records of maintenance activities conducted during each shift.
- Managed time efficiently to meet deadlines and complete all assigned tasks.
Cashier Team Lead
Academy Sports & Outdoors
Gulfport, USA
06.2005 - 08.2008
- Resolved customer inquiries and collaborated with team members to address issues.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs.
- Supervised cashiers to enhance service levels, ensuring accurate transaction balances.
- Maintained and updated security protocols for front desk operations.
- Reconciled daily totals to ensure balanced, compliant ledgers.
- Executed opening and closing procedures, including cashier drops and vault monitoring.
- Operated POS cash register to process payments efficiently.
- Trained and mentored new cashiers, promoting performance and team contributions.
Education
Bachelor’s - Accounting
Southern New Hampshire University
10.2024 - Current
Certificate of Emergency Medical Technician Basic -
Westhill’s Community College Lemoore
Lemoore, CA12.2021
Associate Of Occupational Studies - Occupational Studies
College of The Albemarle
Elizabeth City, NC12.2016
Certificate of Certified Nursing Assistant -
Westhill’s Community College Lemoore
Lemoore, CA06.2012
Skills
Microsoft Office Suite
- Data entry and record keeping
- Customer service and cash handling
- Attention to detail
- Effective communication
- Time management and organization
- Appointment scheduling
- Deadline adherence
- Phone and email etiquette
Timeline
Bachelor’s - Accounting
Southern New Hampshire University
10.2024 - Current
Assistant Office Manager
Coldwell Banker Schmitt Real Estate Big Pine Office
01.2024 - Current
Customer Service Representative
Marathon Veterinary Hospital
06.2023 - 12.2023
Cashier
Hobby Lobby
06.2020 - 04.2021
Aviation Ordnanceman
US Navy
10.2008 - 01.2012
Cashier Team Lead
Academy Sports & Outdoors
06.2005 - 08.2008
Certificate of Emergency Medical Technician Basic -
Westhill’s Community College Lemoore
Associate Of Occupational Studies - Occupational Studies
College of The Albemarle
Certificate of Certified Nursing Assistant -
Westhill’s Community College Lemoore
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