Andrea Tiller
Raleigh,NC
Summary
Results-driven project management and leadership professional with a proven track record in the clinical trial, pharmaceutical, and technology sectors. Successfully managed complex projects, optimized processes, and built strong client relationships while ensuring compliance with industry standards. Skilled at leading cross-functional teams, mitigating risks, and leveraging technologies like SaaS and CSV to deliver innovative solutions. Strong communicator focused on stakeholder engagement, resource management, and continuous improvement. Passionate about driving operational excellence and achieving strategic business goals.
Overview
25
25
years of professional experience
Work History
Director, Head of Database Design
IQVIA Biotech
07.2022 - Current
- Strategic Leadership: Directed global teams in evaluating and integrating Clinical data systems, elevating IQVIA's Data Operations and positioning the company as a technology leader.
- Technology Implementation: Successfully integrated Clinical data systems, improving operational efficiency and enhancing cross-functional standardization, which increased competitiveness.
- Innovation & Growth: Identified and recommended essential software and standards for Data Operations, driving innovation and creating growth opportunities within the organization.
- Computer Systems Validation: Led the execution of Computer Systems Validation, ensuring full regulatory compliance and enhancing the reliability of critical systems.
- Vendor Management: Streamlined communication channels with vendors, reducing issue resolution time by 30% and ensuring contract adherence and performance alignment.
- Contract Management: Drove the development and execution of vendor contracts, supporting project teams in achieving optimal terms and ensuring vendor quality and compliance.
- Project Management: Collaborated with project teams to design, develop, and present Clinical data systems materials, contributing to the successful delivery of projects within tighter timelines, reducing overall development timelines by 45%.
- Process Improvement: Initiated and implemented process improvements that optimized business practices, boosting the company's competitiveness and operational efficiency.
- Training & Development: Contributed to the development of Clinical data systems training materials, enhancing the capability of teams and ensuring consistent technology adoption across the organization.
- Performance Management: Managed and conducted performance reviews for direct reports, fostering professional growth and ensuring alignment with strategic business goals.
- Strategic Leadership: Directed global teams in integrating Clinical data systems, enhancing IQVIA's Data Operations and driving innovation.
- Cross-Functional Management: Led cross-functional teams to seamlessly integrate new data systems and manage migration projects.
- Database Optimization: Conducted audits on existing databases, identifying and implementing enhancements.
- Vendor Evaluation: Assessed and selected data management software solutions aligned with organizational objectives.
- Computer Systems Validation: Ensured regulatory compliance and system reliability through effective Computer Systems Validation.
- Process Standardization: Spearheaded standardization of data collection, organization, and analysis processes.
- Documentation Optimization: Streamlined project documentation for better accessibility throughout the project lifecycle.
- Innovation Adoption: Explored and implemented emerging data management trends to improve efficiency.
- Vendor Management: Streamlined vendor communication, reducing issue resolution time by 30% and ensuring contract compliance.
- Project Management: Collaborated with teams to deliver Clinical data systems projects ahead of schedule, cutting development timelines by 45%.
- Process Improvement: Initiated and implemented process improvements, enhancing business practices and operational effectiveness.
- Training & Development: Developed training materials for Clinical data systems, ensuring consistent technology adoption.
- IT Collaboration: Liaised with IT teams to maintain systems and support new software development.
- Performance Management: Conducted performance reviews, driving professional growth and alignment with business goals.
Client Service Leader
4G Clinical
03.2022 - 07.2022
- Client Relationship Management:Nurtured strong client relationships, enhancing collaboration and efficiency in study operations.
Served as the primary client contact for day-to-day RTSM application support, ensuring seamless communication and issue resolution.
Established and executed efficient client communication plans, ensuring adherence to service level agreements and data management procedures.
- Technology & System Implementation: Successfully implemented and managed client RTSM applications, consistently exceeding startup targets.
Expertly engaged with 4G Clinical's Prancer technology, aligning client study requirements with technical team approvals.
Played a key role in product development by identifying operational needs and influencing RTSM product features. - Operational Excellence: Provided critical support for clinical supplies operations, driving exception management and forecasting/reforecasting needs.
Championed process improvements that enhanced operational efficiency and positively impacted the bottom line.
Resolved escalated client issues promptly, maintaining high levels of customer satisfaction while safeguarding company interests. - Regulatory & Compliance Expertise: Demonstrated expertise in US FDA GCP regulations, ICH GCP guidelines, and electronic records regulations, ensuring compliance across all operations.
- Continuous Improvement & Leadership: Assessed data analytics tools as part of a commitment to continuously improving client service effectiveness.
Nurtured a culture of excellence within the team, regularly recognizing outstanding achievements through awards and incentive schemes. - Strategic Communication: Developed and executed client communication strategies, ensuring effective collaboration and alignment between clients and internal teams.
Provided vital contributions to product development, collaborating with development teams to influence product features and enhance client satisfaction.
Manager, CTMS Implementation and Project Management
Clario
08.2018 - 02.2022
- Project Leadership & Management:Successfully led and managed multiple client projects, delivering on-time and high-quality implementations.
Spearheaded multifaceted teams to achieve timely, high-quality project outcomes while adhering to scopes of service.
Demonstrated exceptional resource management, achieving high-quality deliverables within budget and established timeframes.
- Team Leadership & Development:Provided effective leadership and mentorship to project managers, enhancing their performance and project execution.
Managed implementation, business analyst, and project management teams, ensuring alignment and efficiency across all project phases.
Cross-trained employees to maximize team agility and performance, enhancing overall team effectiveness.
- Process Optimization & Standardization:Developed and implemented standards, processes, and tools for effective project scheduling, quality management, and risk assessment.
Actively contributed to operational growth through process optimization and critical assessment, improving overall project execution.
- Client Relationship Management:Established strong client relationships, effectively resolving issues and consistently meeting client expectations.
Enhanced customer satisfaction by maintaining open lines of communication, promptly resolving disputes, and ensuring high-quality service delivery.
- Risk Management & Issue Resolution:Addressed internal and vendor issues that could impede project delivery, developing and implementing solutions to keep projects on track.
Tracked at-risk metrics and facilitated actions to mitigate risks, ensuring the successful completion of projects.
- Reporting & Metrics:Established data collection and reporting processes to capture key project metrics and provide periodic performance reporting.
Ensured that all project milestones, budgets, and timelines were consistently met through diligent monitoring and reporting.
Sr. Project Manager
Medavante Prophase
03.2018 - 08.2018
- Project Leadership & Management:Successfully planned, executed, and completed large-scale projects, consistently adhering to budgets, timelines, and quality standards.
Led complex studies within the SDLC, coordinating cross-functional teams to ensure effective project delivery and achievement of key milestones.
Directed scope and cost changes, implementing change management processes to keep projects on track.
- Risk Management & Issue Resolution:Managed project risks proactively, resolving escalations to ensure seamless project progress and successful outcomes.
Maintained schedules and met key milestones by closely monitoring project phases and addressing potential delays.
- Client & Stakeholder Communication:Fostered transparent and timely communication with clients and internal stakeholders, maintaining high levels of client satisfaction and efficient project progress.
Presented regular status reports to executive leadership, providing insights into project progress and achieving alignment on strategic objectives.
- Process Improvement & Value Addition:Exemplified and encouraged a culture of process improvement and value addition, driving continuous enhancements in project management practices.
Identified opportunities for process optimization, contributing to increased efficiency and project success.
PMO Operations Manager
BioClinica
11.2016 - 03.2018
- Project Portfolio Management:Orchestrated the development and management of the project portfolio, from demand management and alignment to execution and outcome measurement.
Managed dependencies and conflicts across projects within the portfolio, ensuring seamless project progression and alignment with strategic goals.
Conducted quarterly reviews with senior leadership, adjusting the portfolio to meet evolving business needs.
- Strategic Alignment & Execution:Collaborated with senior leadership and steering committees to define, prioritize, and coordinate projects, ensuring alignment with organizational strategy.
Advised on the continuation, modification, or discontinuation of initiatives based on thorough reviews and strategic alignment.
- Stakeholder Engagement & Communication:Led stakeholder engagement, conducting meetings with senior executives to address project performance, resource utilization, and portfolio variances.
Maintained clear communication and reporting on project portfolio status to stakeholders and senior executives, ensuring transparency and informed decision-making.
Delivered executive-level presentations and managed portfolio milestone plans, ensuring all parties were aligned on project objectives and progress.
- Governance & Compliance:Ensured adherence to governance functions, enterprise guidelines, and policies across all projects in the portfolio.
Directed the creation and maintenance of comprehensive project portfolio documentation, ensuring accuracy and compliance with organizational standards.
- Resource Management & Optimization:Managed resource availability and competency alignment across project teams, optimizing the use of resources to maximize value from IT initiatives.
Supervised team members, conducted performance reviews, and developed training roadmaps to enhance team capabilities.
- Process Improvement & Best Practices:Championed best practices in project management across the organization through training sessions, workshops, and continuous process improvement initiatives.
Streamlined project management processes by implementing standardized templates and documentation, leading to increased efficiency and reduced errors.
Drove process improvement initiatives to optimize project management methodologies, enhancing overall project delivery success rates.
- Change Management & Continuous Learning:Facilitated effective change management processes, ensuring seamless transitions during critical project phases.
Championed a culture of continuous learning by organizing training sessions, workshops, and conferences, keeping the PMO team up-to-date on industry best practices.
- Mentorship & Team Development:Mentored junior project managers and team members in PMO methodologies, contributing to their professional growth and development.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Program Manager, Implementation Services
Bioclinica
05.2014 - 11.2016
- Program & Project Management:Accountable for overall management of customer projects, ensuring performance indicators, goals, and metrics were met or exceeded.
Managed multiple strategic projects with numerous sub-projects or workstreams, delivering successful outcomes within deadlines and budgets.
Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Strategic Planning & Execution:Developed strategic plans, setting clear objectives and achievable milestones for cross-functional teams to ensure successful project completion.
Utilized data-driven decision-making approaches to inform strategy development and optimize program outcomes.
- Stakeholder Engagement & Relationship Management:Established strong relationships with key stakeholders, securing support for program initiatives and ensuring alignment with strategic goals.
Identified program obstacles and communicated potential impacts to the team, facilitating proactive problem-solving and decision-making.
- Leadership & Team Management:Managed and supervised cross-functional teams, guiding them to successful project completion while adhering to deadlines and budgets.
Advised management on personnel matters and strategic issues related to the success of the PMO, contributing to overall organizational effectiveness.
- Operational Excellence & Compliance:Managed and supervised administrative and daily program operations, ensuring compliance with policies and regulations.
Ensured that all program activities adhered to organizational standards and regulatory requirements, maintaining high levels of operational excellence.
- Continuous Improvement:Conducted regular program evaluations to identify areas for improvement, implementing changes to enhance efficiency and effectiveness.
Championed a culture of continuous improvement, encouraging teams to seek innovative solutions and optimize processes.
Manager, Clinical Vendor Management - Clinical Informatics
PRA Health Sciences
04.2013 - 05.2014
- Vendor Relationship Management:Managed corporate relationships with vendors, promoting the consistent use of preferred vendors and strengthening partnerships for long-term success.
Developed long-lasting partnerships with key suppliers, ensuring consistent quality of products and services, and enhancing revenue streams through business development opportunities.
Facilitated smooth onboarding processes for new vendors, providing clear guidelines for seamless integration into the supply chain network.
- Contract Negotiation & Cost Management:Reduced costs for the organization by negotiating favorable contracts with vendors, conducting regular pricing analysis, and benchmarking against industry standards.
Proactively identified opportunities for cost savings in vendor contracts, contributing to overall budget optimization and financial efficiency.
- Performance Monitoring & Improvement:Assessed vendor performance through regular evaluations, providing feedback to improve service delivery and ensure alignment with organizational standards.
Ensured timely delivery of goods and services by closely monitoring vendor performance metrics and proactively addressing potential issues.
- Cross-Functional Collaboration:Coordinated cross-functional teams to evaluate potential vendors, leading to informed decision-making and improved vendor selection processes.
Facilitated dispute resolution processes between internal teams and external vendors, ensuring satisfactory outcomes for all parties involved.
- Sustainability & Corporate Social Responsibility:Spearheaded initiatives focused on sustainability in procurement practices, aligning vendor selection criteria with corporate social responsibility objectives and promoting ethical business practices.
- Customer Satisfaction & Communication:Enhanced customer satisfaction by resolving disputes promptly, maintaining open communication channels, and ensuring high-quality service delivery.
Established rapport with key stakeholders within the organization, improving communication channels between departments and vendors.
- Training & Team Development:Oversaw vendor-related meetings, webinars, and trainings, contributing to successful project outcomes and ensuring alignment with corporate goals.
Cross-trained employees to maximize team agility and performance, enhancing overall operational efficiency.
- Market Research & Vendor Sourcing:Conducted comprehensive market research to source new vendors offering competitive pricing and exceptional service levels, expanding the organization’s vendor network.
- Operational Efficiency & Record Keeping:Accomplished multiple tasks within established timeframes, ensuring smooth operations and successful project outcomes.
Maintained detailed records of vendor interactions, providing valuable insights for ongoing relationship management strategies.
Implementation Specialist
Merge Healthcare
11.2007 - 02.2013
- Client Relationship Management:Managed client interactions for various applications, driving projects from requirements to implementation while building strong relationships.
Delivered exceptionally high levels of professionalism and support to clients, upholding the company’s commitment to service.
Provided ongoing post-implementation support, promptly addressing client concerns and ensuring continued satisfaction.
- Project Management & Execution:Managed multiple implementation projects concurrently, meeting strict deadlines without compromising quality or scope.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Implemented robust risk management strategies, proactively identifying and mitigating potential roadblocks to maintain project timelines.
- Cross-Functional Collaboration:Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
Coordinated with sales teams to ensure smooth hand-offs from pre-sales to implementation stages, facilitating seamless project transitions.
Collaborated closely with developers, QA testers, and business analysts during all project stages to deliver top-notch software solutions.
- Technical Expertise & System Integration:Served as a subject matter expert for internal teams and clients during the implementation process, providing guidance and clarification as needed.
Ensured seamless system integration by conducting thorough testing and troubleshooting before final deployment.
Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
- Process Improvement & Documentation:Spearheaded the development of implementation guidelines, resulting in more consistent and efficient project executions.
Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
Streamlined tasks to provide easier and more efficient workflows for peers and colleagues.
- Risk & Resource Management:Managed project budgets effectively, ensuring optimal resource allocation and cost savings for the company.
Assessed project scope to confirm details and understand customer expectations, ensuring alignment with project objectives.
Implemented risk management strategies to mitigate potential issues and maintain project timelines.
- Communication & Stakeholder Engagement:Led sales presentations, managed resources, and ensured appropriate escalation of project activities to stakeholders.
Facilitated regular status meetings to keep all team members informed on progress and address any questions or concerns promptly.
Established effective communication among team members for enhanced collaboration and successful project completion.
- Innovation & Continuous Improvement:Maintained up-to-date knowledge of industry trends and best practices to provide the most relevant solutions for clients' businesses.
Conducted comprehensive market research and requirement analysis to ensure a complete understanding of client needs before starting development activities.
Reduced software development time by identifying bottlenecks and optimizing resource allocation, leading to more efficient workflows.
Assoc. Project Manager, IVR
IQVIA
12.2004 - 11.2007
Information and Knowledge Management
GSK
01.2000 - 01.2004
Education
BS, Integrated Professional Studies - Operational Management -
University Of North Carolina - Greensboro
Skills
- Project Management
- Team Leadership
- Client Relationship Management
- Strategic Vision & Execution
- Risk Management & Mitigation
- Cross-Functional Team Collaboration
- Vendor Management & Negotiation
- Software as a Service (SaaS)
- Data Governance & Strategies
- Computerized System Validation (CSV)
- Process Improvement & Optimization
- Budget Forecasting & Project Finance
- Performance Planning & Staff Utilization
- Operational Efficiency
- Change Management
- Technical Writing & Documentation
- Critical Thinking & Problem Solving
- Analytical & Data-Driven Decision Making
- Stakeholder Engagement & Communication
- Industry Standards Compliance
- Resource Management
- Presentations & Public Speaking
- Attention to Detail
- Study Data Tabulation Model (SDTM)
- Drug Development & Pharmaceuticals
Timeline
Director, Head of Database Design
IQVIA Biotech
07.2022 - Current
Client Service Leader
4G Clinical
03.2022 - 07.2022
Manager, CTMS Implementation and Project Management
Clario
08.2018 - 02.2022
Sr. Project Manager
Medavante Prophase
03.2018 - 08.2018
PMO Operations Manager
BioClinica
11.2016 - 03.2018
Program Manager, Implementation Services
Bioclinica
05.2014 - 11.2016
Manager, Clinical Vendor Management - Clinical Informatics
PRA Health Sciences
04.2013 - 05.2014
Implementation Specialist
Merge Healthcare
11.2007 - 02.2013
Assoc. Project Manager, IVR
IQVIA
12.2004 - 11.2007
Information and Knowledge Management
GSK
01.2000 - 01.2004
BS, Integrated Professional Studies - Operational Management -
University Of North Carolina - Greensboro
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