Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Andrea T. Lucano

Miami,USA

Summary

Dynamic Medical Billing Specialist with extensive experience at Leon Medical Centers, excelling in insurance claims processing and compliance regulations. Proven ability to enhance customer satisfaction through effective communication and interdepartmental coordination. Skilled in ICD-10 and patient billing, ensuring accuracy and efficiency in all financial transactions.

Overview

17
17
years of professional experience

Work History

Medical Billing specialist

Leon Medical Centers
01.2024 - Current
  • Understanding of medical terminology
  • Managing invoices for payments and ensuring accurate billing
  • Communicate with insurance companies and other healthcare professionals to address billing inquiries and resolve issues
  • Prepare insurance claims for submission
  • Ensure compliance with payer guidelines and regulations

Senior Customer Care associate

Sentury Tires America
02.2019 - 12.2023
  • Receiving and handling customer wholesale orders
  • Communicating with customers on a daily basis and resolving customers’ issues
  • Assisting customers with questions about products, orders, billing, and other related issues
  • Ensure accuracy in pricing, communicate with the billing department if there are any discrepancies
  • In charge of Processing warranty claims from all wholesale distributors
  • Establishing and maintaining positive relationships with customers to ensure loyalty and satisfaction
  • Working with various departments to improve customer experience
  • Report directly to Customer care manager and in charge of my department when she is absent

Purchasing specialist – Wholesales division

American Fine Food Corp.
01.2017 - 02.2019
  • Responsible for the Wholesale division purchasing of company
  • Enter, maintain and expedite purchase orders
  • Obtain quotes from VP of Sales, perform cost, profit mark up’s and scenario analysis
  • Report to CEO on meeting monthly PO’s target
  • Communicate with all direct vendor of major American brands i.e
  • Post, General Mills, Hershey’s, Unilever, Smucker’s etc
  • In order to ensure purchase orders accuracy
  • Assist head of department in daily tasks and reports as needed
  • Conduct self-guided research to become familiar with what products are available as well as their costs and benefits
  • Track PO’s, manage deliveries and compliance with contracts
  • Identify damaged or defective goods and file all claims with suppliers
  • Develop and maintain good vendor relationships

SALES COORDINATOR

Sentaida International
12.2014 - 12.2016
  • Report directly to Regional sales manager
  • In charge of Westcoast accounts
  • Receive and process international documentation
  • Coordinate between various departments to ensure timely and effective customer satisfaction
  • Document and coordinate customer shipping schedules and requests
  • Process sales orders and sales reports
  • Prepare invoices and credit memos
  • Communicate with customers over the phone/email
  • Handle and process warranty claims and ensure customer satisfaction
  • Assist sales manager in pricing change per account when new tariffs are imposed

GUEST SERVICES REPRESENTATIVE

Mayfair Hotel and Spa
Miami, USA
01.2011 - 12.2014
  • Company Overview: Miami, Florida
  • Served as a lead customer service contact for members at the front desk, including:
  • Answering questions, welcoming and other guest relation communications
  • Acted as a liaison between the front desk and all other departments, communicating relevant Information to the front desk staff as needed
  • Analyzed accounts and processed refunds and reversals when necessary
  • Worked with corporate and group reservations
  • Acted as a temporary night auditor
  • MOD during night audit shifts
  • Open, close, monitor and reconcile in-house accounts
  • Receive guest complaints and ensure corrective actions is taken to achieve complete guest satisfaction log
  • Miami, Florida

FRONT DESK AGENT

Hotel Indigo Miami Dadeland
Miami, USA
12.2007 - 01.2011
  • Company Overview: Miami, Florida
  • Assist Front desk manager with daily tasks for improving customer service
  • Resolve guest inquiries and mitigate with guest complaints
  • Assisted front office manager with weekly staff’s schedule
  • Supervised daily activities at the front desk(check-in’s, check-out’s, complaints)
  • Manager on Duty during morning shifts
  • Trained front desk staff to prevent credit card fraud
  • Speak with future guests about availability and show rooms
  • Answer incoming calls inquiring about reservations and guest’s issues
  • Clerical / Office work
  • Opera
  • Trained to work night audit
  • Miami, Florida

Education

Medical Billing and Coding Specialist -

Florida Technical College
Miami, Florida
09.2023

Associate’s Degree - Business Administration

Miami Dade College
Miami, Florida
04.2011

Skills

  • English
  • Spanish
  • Windows
  • MS Word
  • Excel
  • PowerPoint
  • Outlook
  • ICD-10 proficiency
  • Customer service
  • Compliance regulations
  • Medical coding
  • Insurance claims processing
  • Data entry
  • Patient billing
  • Time management
  • Record keeping
  • Communication skills
  • Interdepartmental coordination

Affiliations

  • I enjoy outdoors activities and running on my free time. I'm currently training to run my first half-marathon.

Languages

English
Professional
Spanish
Professional

Timeline

Medical Billing specialist

Leon Medical Centers
01.2024 - Current

Senior Customer Care associate

Sentury Tires America
02.2019 - 12.2023

Purchasing specialist – Wholesales division

American Fine Food Corp.
01.2017 - 02.2019

SALES COORDINATOR

Sentaida International
12.2014 - 12.2016

GUEST SERVICES REPRESENTATIVE

Mayfair Hotel and Spa
01.2011 - 12.2014

FRONT DESK AGENT

Hotel Indigo Miami Dadeland
12.2007 - 01.2011

Medical Billing and Coding Specialist -

Florida Technical College

Associate’s Degree - Business Administration

Miami Dade College

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Andrea T. Lucano