Andrea Tonhaeuser
Greenville,SC
Summary
Experienced professional with expertise in sales, customer care, and office management. Strong organizational skills and effective collaboration within teams. Extensive knowledge in sales and exceptional interpersonal skills to exceed company and customer expectations.
Overview
11
11
years of professional experience
Work History
Bookkeeper
Tonhaeuser C/E LLC
04.2017 - Current
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
Teller
Wells Fargo
09.2016 - 08.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Sales leader, Stylist
Express, LLC
07.2015 - 09.2016
- Ensure reaching sales targets
- Ensure customers have consistent quality experience
- Coaching and motivating associates
- Wardrobe and style customers.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate
J.C.Penney Company, Inc.
05.2014 - 06.2015
- Assisted Customers in finding anything their looking for
- Provides Customers with prompt and friendly service
- Persuading customers to sign up for JCP cards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Tax preparer
Jackson Hewitt, Inc.
01.2015 - 04.2015
- Conducted interviews with customers
- Completed all related tax forms
- Assisted with general office support
- Completed and filed returns with tax departments at local, state, and federal levels.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Assistant Manager
Rue21, Inc.
07.2013 - 05.2014
- Managed a group of 7 employees
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Lead in sales of Fragrance for consecutive weeks
- Etc
- Specialist- Organized the jewelry section along with inventory
- Cleaned and organized the store, including the Cash wrap and Visuals.
Skills
- Bookkeeping
- Accounts Receivable
- Data inputting
- Customer Relations
- Quickbooks
- Bank Statement Reconciliation
- Accounts Payable
- Payroll Processing
- Goals and performance
- Verbal and written communication
- Positive and upbeat
- Goal Setting
Timeline
Bookkeeper
Tonhaeuser C/E LLC
04.2017 - Current
Teller
Wells Fargo
09.2016 - 08.2017
Sales leader, Stylist
Express, LLC
07.2015 - 09.2016
Tax preparer
Jackson Hewitt, Inc.
01.2015 - 04.2015
Sales Associate
J.C.Penney Company, Inc.
05.2014 - 06.2015
Assistant Manager
Rue21, Inc.
07.2013 - 05.2014