Andrea Torres
Fowler,California
Summary
Professional and motivated individual focused on delivering exceptional clerical and operational support. Team oriented collaborator with skills to provide excellent customer service and contribute to the company's success.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
TTEC
Fresno, California
09.2023 - 02.2024
- Answered customer inquiries via phone, email and chat.
- Assisted customers with the enrollment process for health insurance programs.
- Provided customer service and support to clients regarding their health insurance plans.
- Analyzed customer needs to identify appropriate coverage options.
- Researched, collected and updated information on health insurance policies.
- Answered incoming calls from customers inquiring about health insurance.
- Processed applications for new or renewal health insurance policies.
- Responded to customer inquiries in a timely manner via email and phone calls.
Receptionist/Accounts Payable and Receivable Clerk
Precision Plastics
Clovis, CA
01.2023 - 04.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Handled high-volume invoice processing with minimal supervision.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Matched orders with invoices and recorded required information.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Contact Center Representative
Internal Revenue Service, IRS
Fresno, CA
06.2021 - 08.2022
- Develop, analyze and evaluate information involving the research of records and the nature of each inquiry to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements.
- Document conversations with taxpayers to track requests, problems and solutions.
- Maintain strong call control and addressed problems efficiently.
- Review taxpayer account information to determine current issues and potential solutions.
- Stay up to date with current tax laws and applied them to information given.
- Send out appropriate correspondence to taxpayers with accurate information.
Administrative Supervisor Seasonal
Wild Water Adventure Park
Sanger, CA
05.2021 - 09.2021
- Monitored office inventory to maintain supply levels.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Answered telephone calls, provided information to callers and connected callers to appropriate individual.
- Managed administrative processes and prepared key reports and documentation.
- Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
- Utilized software for employee schedules, organized vacation, and sick leave for over 100 employees.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Interacted professionally with customers and personnel in answering questions and responding to telephone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Provided employee onboarding services and supported department members to increase productivity and performance.
Receptionist
Sarabian Farms
Sanger, CA
07.2019 - 08.2019
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel.
- Responsible for office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Drafted professional business communication and e-mails.
Accounts Receivable Clerk
Sarabian Farms
Sanger, CA
07.2019 - 08.2019
- Processed posting and reconciled payments and addressed aged receivables.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Reached out to vendors and customers in order to resolve account issues.
- Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
- Processed monthly payments, researched payment discrepancies and prepared monthly reports.
- Entered, posted and scanned accounts receivable documents into accounting software.
Education
Associate of Science - Human Resources Administration
San Joaquin Valley College
Visalia, CA08.2022
High School Diploma -
Sanger High School
Sanger, CA06.2016
Skills
- Proficient in Microsoft Office and Excel
- Bilingual - English/Spanish
- Office inventory management
- Invoicing and billing
- Scheduling and calendar management
- Data entry
- Analytical
- Goal-oriented
- Customer service
- Call center operations
- Call documentation skills
- Resolving issues
- Conducting research
Timeline
Contact Center Representative
TTEC
09.2023 - 02.2024
Receptionist/Accounts Payable and Receivable Clerk
Precision Plastics
01.2023 - 04.2023
Contact Center Representative
Internal Revenue Service, IRS
06.2021 - 08.2022
Administrative Supervisor Seasonal
Wild Water Adventure Park
05.2021 - 09.2021
Receptionist
Sarabian Farms
07.2019 - 08.2019
Accounts Receivable Clerk
Sarabian Farms
07.2019 - 08.2019
Associate of Science - Human Resources Administration
San Joaquin Valley College
High School Diploma -
Sanger High School