Hi, I’m
Andrea Torres
Fort Myers,FL
Summary
With over 15 years of experience across various industries, my approach as a finance and customer service professional is diligent, dynamic, and resourceful. My main objective is to cultivate strong client relationships and drive company growth through consistently delivering exceptional customer satisfaction.
Overview
17
years of professional experience
1
Certification
Work History
PulteGroup, Inc
Closing/Homebuyer Coordinator
09.2023 - Current
Job overview
- Run backlog meetings
- Update Home Selections for new community start-ups
- Input sales contracts, addendums, and change orders into computer software for tracking
- Verify the accuracy and completeness of all contracts and change orders submitted
- Verify approval signature and process deposits
- After release, input dates and issues buyer closing letters
- Input all options from the customer selections into system
- Maintain files for and distribute contracts and change orders
- Maintain the problem log for contracts with discrepancies
- Assist buyers with mortgage loans and work closely with title company to schedule closing and resolve issues to facilitate closing
- Audits closing figures and/or reviews outside title documents
- Communicate with and assist buyers regarding all aspects related to the closing of their new home
- Answer questions and solve problems for the buyer through communication with other departments
- Coordinate with Construction and Sales departments the scheduling of all requirements for a timely walk and close
- Set key/closing appointments and ensure that projections for required number of key/closings are consistently met according to the project's established goals
- Review for accuracy and balance settlement statement for each individual closing with title company and mortgage company
- Assists with other division tasks as assigned
- Mentors, trains and supports existing closing coordinators providing feedback and coaching to drive consistency in settlement process across the division
- Assumes leadership role in proactive process improvement and supports best place to work culture at the division level
Finemark National Bank & Trust
Loan Intake Coordinator
12.2020 - 09.2023
Job overview
- Assigns loan numbers and appropriate checklists to begin loan file preparation for all loan types, including updating SageWorks and client file folders
- Orders various documentation related to the loan preparation and closing processes; including, but not limited to: insurances, title search, flood determination, EDR screen/evaluation, UCC, OFAC, etc
- Reviews the information received for accuracy and inclusion in the loan file
- Understand regulatory compliance laws and the application of the same in the loan process
- Assists in the funding/booking process and the exchange of information/documentation between offices
- Assists loan officer with managing past due dates, ticklers, and client service, as needed
- Prepare final loan file for scanning to send to the scanning department
Achieva Credit Union
Assistant Branch Manager
12.2016 - 07.2020
Job overview
- Hold team members accountable for assisting internal and external customers providing service to all, customers, & promoting an environment of trust
- Perform Head Teller functions, perform teller transactions accurately
- Perform account services - member applications, loan applications, completion of forms & data input related to account set up, loan set up, account maintenance and monetary transactions
- Complete teller, vault, & other negotiable instrument audits monthly, quarterly & annually
- Maintain member confidentiality, safeguards branch assets, assuring that cash procedures & security procedures are followed
- Prepare various monthly & weekly reports such as timesheets, cross-sales & log reports
- Maintain a working knowledge of all lending policies and guidelines
- Perform loan origination, underwriting, processing, closing & funding
- Maintain a working knowledge of all lending policies and guidelines
- Meet loan production & cross sales goals
- Maintain a development program for each team member
- Train and coach team member to develop their knowledge of both banking and lending policies, procedures, and products
- Responsible for handling member issue escalations
Coronado Charter High School
Enrollment Specialist/Registrar
07.2014 - 12.2016
Job overview
- Utilize a consultative approach to enrollment of new students to meet your enrollment budget
- Successfully convert leads manage a student pipeline via outbound calls, texts, emails, and student interviews
- Accurately document and record continuous contact using the Quickbase system
- Ensure a seamless and positive enrollment experience
- Maintain a high level of knowledge regarding the school's offerings, services, etc
- In order to provide the most accurate information to our prospective students
- Travel to Lee County District Schools and Community Partners to meet with referring staff members such as Social Worker, Guidance Counselors, Assistant Principals, and Principals to build and maintain referral relationships for students not meeting graduation requirements
- Maintain relationships with local schools, law enforcement, probation officers, and military recruiters and other community partners for potential students
US Bank
Assistant Branch Manager
07.2009 - 08.2010
Job overview
- Accountable for the daily operational soundness of the branch and team, specifically the maintenance of security procedures by adherence to compliance and regulatory guidelines
- Manage service and operational aspects of a Branch
- Exercises sound decision making to identify and mitigate potential risk
- Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members
- Consistently inspect, support and coach the branded sales process to achieve sales targets and customer loyalty
- Drive revenue and loyalty through proactive interactions with clients
- Provide solutions and advice to improve client financial well-being
- Responsible for retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies, and procedures
- Coach employees to achieve performance and activity expectations
BBVA Compass Bank
Senior Financial Sales & Service Representative
05.2008 - 07.2009
Job overview
- Interview prospective new account clients to determine the appropriate products and services based on individual client needs
- Establish credibility and rapport with clients and prospects; be friendly and personable and look for ways to benefit the client's financial relationship
- Serve as primary contact for new account openings, cross-sell other products and services, client problem resolution regarding deposit, and credit
- Research and answer client inquiries and requests regarding accounts, products, rates, and services; correct all reported account errors
- Process customer originated servicing needs with the intent of enhancing customer relationships and exploring additional opportunities
- Support team sales process by acting upon or referring identified client needs to other lines of business such as Mortgage, Investments, Private Banking, Insurance, Small Business, and Merchant Services)
- Originates and closes all loan requests
- Collects all supporting documents needed to complete loan process
- Adhere to internal controls, operational procedures and risk management policies
- Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines
- Maintain a working knowledge of all banking products and services; take responsibility to keep up to date and request assistance for further development needs
- Assist with coaching teller line staff of cross sale opportunities and lead generation
Education
Riverdale High SchoolFort Myers, FL
Diploma
05.2002
Skills
- Sales
- Recruiting
- Business Development
- Escrow
- Interviewing
- Research
- CRM Software
- Underwriting
- Management
- Fair Housing Regulations
- Loan processing
- Administrative Experience
- Sales Management
- Loan Officer Experience
- Sales Support
- Account Management
- Banking
- Employee Orientation
- Credit Analysis
- Financial services
- Accounts Receivable
- Insurance Sales
- Loan Origination
- Salesforce
- Intake Experience
- Recordkeeping
- Business administration
- Document management
- Administrative oversight
- Verbal and written communication
- Multitasking and organization
- Administrative leadership
- Contract management
- Regulatory compliance
- Best practices implementation
- Event coordination
- Workflow management
- Scheduling expertise
- Adaptability and flexibility
- Budget management
- Accounts reconciliation
- Operations management
- Deadline management
- Project assistance
- Customer service
- MS office
- Schedule management
- Report writing
- Logistics coordination
- Team collaboration
- Business development
- Schedule coordination
- Process improvement
- Information collection
- Team oversight
- Decision-making
- Staff supervision
- Meeting coordination
- Writing requirements
- Data entry
- Conflict resolution
- Risk management
- Work Planning and Prioritization
- Project Support
- Document control
- Event planning
- Problem-solving
- Strategic planning
- Point of contact
- Relationship building
- Scheduling and calendar management
- Client coordination
- Attention to detail
- Professional networking
- Time management
- Discretion and confidentiality
- Project coordination
- Task prioritization
- Clear communication
- Presenting ideas and plans
- Staff management
- Data retrieval systems
- Database management
- Budget planning
- Financial management
Certification
- NMLS
- Certified Notary Public
Personal Information
Authorized To Work: US for any employer
Timeline
Closing/Homebuyer Coordinator
PulteGroup, Inc
09.2023 - Current
Loan Intake Coordinator
Finemark National Bank & Trust
12.2020 - 09.2023
Assistant Branch Manager
Achieva Credit Union
12.2016 - 07.2020
Enrollment Specialist/Registrar
Coronado Charter High School
07.2014 - 12.2016
Assistant Branch Manager
US Bank
07.2009 - 08.2010
Senior Financial Sales & Service Representative
BBVA Compass Bank
05.2008 - 07.2009
Riverdale High School
Diploma