Andrea Torres
Galveston,TX
Summary
Resourceful EHR Support Specialist with a proven track record in customer service, multitasking, and time management. Demonstrates high productivity and efficient task completion while ensuring a positive experience for every customer. Skilled in communication, problem-solving, and adaptability, committed to maximizing learning outcomes and supporting implementation processes. A proactive professional dedicated to team success and achieving measurable results.
Overview
14
14
years of professional experience
Work History
EHR Clin Apps Support Spclst
University of Texas Medical Branch
07.2023 - Current
- Tier 1.5 tasks include team lead for training and assisting in conducting a smooth process for integrated testing.
- Granted CMS Manager access to facilitate monitoring of daily phone queue.
- Assists in the creation of DMO/DAX accounts.
- Worked one-on-one with providers to help customize their EHR functionality.
- Provided on-site support during the UTRGV system Go Live, and received 2 GEM cards.
- Supported training sessions effectively.
- Handled on-call responsibilities efficiently.
- Resolved technical issues and provided guidance on how to use and troubleshoot issues in the EHR systems by providing knowledgeable, friendly customer service to end users.
- Developed comprehensive knowledge base articles.
- Assisted in creating a simplified tracker to organize on-call rotations.
- Helped develop and implement training plans for EHR support specialist staff, and created various how-to guides and reference materials for our support team.
- Remained up to date with developments, upgrades in the EHR system by reading workflow bulletins, emails, and training information.
- Collaborated closely with builders in order to resolve any problems related to the EHR system.
- Worked effectively in team environments to make the workplace more productive.
- Responsible for solving routine issues and applying solutions for components of a clinical application or program.
Sr. Business Coordinator
University of Texas Medical Branch, IM MEO
04.2022 - 07.2023
- Participated in the implementation of master block schedules.
- Assured that the required Letters of Agreement and Affiliation Agreements are in place.
- Maintains fellowship program records.
- Coordinated regular and special educational conferences.
- Assisted fellows in obtaining and maintaining valid licensure and certifications.
- Worked with the GME Office to create contracts for new and continuing fellows, processing new hire paperwork for incoming fellows, and other ongoing documentation as required.
- Supported efforts to ensure the fellowship program met necessary compliance requirements.
- Oversaw sensitive assessments of fellow performance, faculty evaluations, and program reviews.
- Oversaw logistical functions related to fellow acquisition, ensuring an efficient selection process.
- Managed and completed required graduate medical education reporting surveys, including GME Track and FREIDA Online.
- Compiles data for annual ACGME ADS online reports and surveys.
- Ensured seamless maintenance of time records for Cardiovascular Disease fellowship personnel.
- Ensured completion of necessary documentation for fellows to obtain correct e-prescribing privileges.
- Ensured accurate delivery of misdirected prescriptions via E-fax.
- Registered all fellows within the Texas Death registry system.
- Coordinated signing of death records via TXEver.
- Facilitated fellow access request submissions in Xcelera, XIMS, and Muse.
- Collaborated with CathLab to verify accuracy of procedural logs for fellows.
Business Coordinator
University of Texas Medical Branch, Radiology
11.2016 - 04.2022
- Facilitated planning and booking of travel for academic staff.
- Supported the Director of IR, Neuroradiology, and additional faculty as assigned.
- Coordinated and processed supply orders, vendor payments, and employee reimbursements.
- Planned and managed calendars to ensure seamless meetings.
- Maintains and reconciles the departmental Central Billing Account.
- Maintained Neuroradiology and Interventional Radiology on-call schedules in QGenda and AMCOM.
- Point of contact for departmental radiation safety.
- Responsible for requesting, assigning, and distributing Dosimeters to Radiology faculty and staff
- Key control officer for the Department of Radiology
- Reading Room Assistant for the Department of Radiology
- Assisted with clearing Radiology urgent findings in Epic by reaching out to patients and patient PCP to ensure urgent information was relayed in a timely manner
- Validated all Teleradiology for TDCJ was crossing over to PACS system. Verified that all accession numbers match the images that were crossing over to Epic from PACS.
- Assisted with residency and fellowship programs when needed.
- Monitored faculty schedules to ensure accurate timekeeping.
- Facilitated the onboarding process for newly hired faculty.
- Facilitates efficient completion of recredentialing procedures.
- Guided newly hired staff through essential departmental processes and responsibilities.
- Responsible for a seamless computer refresh process.
- Configured workstations for all faculty and staff within the Department.
- Mapped all computers to network printers in Radiology.
- Asset custodian for inventory management.
- Assisted with running the C-status report to ensure all reports were finalized, and billing was dropped.
Coordinator I
University of Texas Medical Branch, Pediatrics
11.2014 - 10.2016
- Directed scheduling and logistics for residency recruitment.
- Collected and compiled data into the ERAS database regarding potential candidates.
- Coordinated schedules to facilitate candidate interviews.
- Oversaw and sustained recruitment account budget.
- Streamlined the processing of supply orders, bills, employee reimbursements, and travel expenses.
- Implemented initial evaluation of ERAS applications prior to review by program director.
- Coordinated and organized residency program meetings efficiently.
- Streamlined data submission process for on-call meal allocations.
- Ran reports for unsigned encounters to ensure residents were closing charts in a timely manner.
Accountant I
University of Texas Medical Branch, Pediatrics
Galveston, TX
11.2010 - 10.2013
- Performed general ledger reconciliations on a timely basis.
- Assist in classifying, posting and balancing financial documents and records
- Accumulates and tabulates data for reports, expenditures and cost of maintenance and operations
- Maintain departmental Central Billing Account
- Manage check log and all department deposits
- Assisted with Pediatric residency program
- Assisted with inventory management
- Maintained data and ran reports for Clinical Statistics and Inpatient Admissions, Discharges, and Transfers
- Assisted with inventory management process
- Helped with mapping computers to network printers in the department
Education
High School Diploma -
Ball High School
01.2008
Some College -
Galveston College
Skills
- PeopleSoft Application Experience
- Kronos System Management
- Skilled in Microsoft Office Suite
- Continuous learning and development
- Clinical workflow
- Problem-Solving Expertise
- Application troubleshooting
- HIPAA compliance
- End-user training
- User support for the Epic application
- Healthcare IT experience
- Training and mentoring
- Program management
- Recruitment and hiring coordination
- Customer service
- Inventory management
- EHR customization
Affiliations
- Coach for little league tee ball team
- Camping, tubing, paddle boarding
- Participates in PTO
References
References available upon request.
Timeline
EHR Clin Apps Support Spclst
University of Texas Medical Branch
07.2023 - Current
Sr. Business Coordinator
University of Texas Medical Branch, IM MEO
04.2022 - 07.2023
Business Coordinator
University of Texas Medical Branch, Radiology
11.2016 - 04.2022
Coordinator I
University of Texas Medical Branch, Pediatrics
11.2014 - 10.2016
Accountant I
University of Texas Medical Branch, Pediatrics
11.2010 - 10.2013
High School Diploma -
Ball High School
Some College -
Galveston College
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